Tutor Matching Specialist

Join our team as a Tutor Matching Support Specialist, where you'll help families navigate the process of finding and booking the right tutor for their needs. You'll guide parents and students through tutor selection, pricing options, scheduling, and onboarding, while also supporting account-related inquiries. Your goal is to create a seamless experience that helps families confidently connect with the right tutor and achieve their educational goals.

Missions

• Guiding prospective customers through the tutor selection and booking process via inbound phone, email, and live chat.
• Consulting with parents and students to understand their learning goals, scheduling preferences, and budget requirements, and recommending tutors that best fit their needs.
• Building strong relationships with customers by delivering exceptional service, maintaining deep knowledge of the platform and tutoring offerings, and assisting with account management.

Profil recherché

- Strong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately

- Experience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles

- Experience handling customer support inquiries, including billing, refunds, or account management, is a plus

- Bachelor's degree

- Ability to balance customer satisfaction with business goals, owning the customer's outcome

- Passion for education, helping families succeed, and delivering an exceptional customer experience

- Comfortable juggling communication across multiple channels, including email and chat

- Ability to work both weekday and occasional late shifts until early evening

- Excellent communication skills, particularly when speaking with customers over the phone