{"id":2009775,"url":"https://alion.io/job/ixl-learning-tutor-matching-specialist","title":"Tutor Matching Specialist","company":{"id":5384,"name":"IXL Learning","domain":"ixl.com","url":"https://alion.io/company/ixl-learning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":212},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T00:08:14Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-14T15:04:17Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Ready to make a real difference in education? Join MyTutor, the UK's leading online one-to-one tutoring platform and part of the IXL Learning family. We're on a mission to improve education for everyone, and we're looking for enthusiastic Tutor Matching Specialists to help us achieve it.\nAs a Tutor Matching Specialist you'll be part of a new team that helps families navigate the process of finding and booking the right tutor for their needs. You'll work with parents and students who have already expressed interest in tutoring, guiding them through tutor selection, pricing options, scheduling, and onboarding. You'll serve as a trusted advisor throughout the customer journey while also supporting account-related inquiries such as cancellations and refunds. Your goal is to create a seamless experience that helps families confidently connect with the right tutor and achieve their educational goals. \nThis is a full-time position based in our London office on Old Street. The work schedule for the role is Monday-Friday: 9am - 6pm in the office, plus one late shift: 10am - 7pm per month.\nWHAT YOU'LL BE DOING\nGuide prospective customers through the tutor selection and booking process via inbound phone, and email\nConsult with parents and students to understand their learning goals, scheduling preferences, and budget requirements\nRecommend tutors that best fit each family's unique profile and learning style\nSupport customers to book in their first tutoring session and ensure it goes smoothly, coordinating calendar logistics with customers \nAssist customers with account management, re-matching families with new tutors when needs change, and resolving billing or refund inquiries\nBuild strong relationships with customers by delivering exceptional service and maintaining deep knowledge of our platform and tutoring offerings\nCollaborate with team members to improve customer experiences, streamline processes, and achieve team goals\nWHAT WE'RE LOOKING FOR\nBachelor's degree\nExperience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles\nExcellent communication skills, particularly when speaking with customers over the phone\nComfortable juggling communication across multiple channels, including email and chat\nProven ability to build immediate trust and consultatively guide customers toward the right decisions via phone, email, and live chat\nStrong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately\nAbility to balance customer satisfaction with business goals, owning the customer's outcome\nAbility to work both weekday and occasional late shifts until early evening\nExperience handling customer support inquiries, including billing, refunds, or account management, is a plus\nPassion for education, helping families succeed, and delivering an exceptional customer experience\nSafeguarding is everyone’s business at MyTutor - we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check. \nABOUT IXL LEARNING\nIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:\n1 in 4 students in the United States uses IXL.com\nRosetta Stone provides an immersive learning experience for 25 languages\nWyzant is the nation's largest community of tutors, covering 300+ subjects\n Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources\nOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.\nAt IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.","description_format":"text","description_chars":4634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-07T12:59:34Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.271,"p_room":0.36,"age_days":63,"expected_fill_days":35,"reasons":["conf:1","stale_co","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ixl-learning-tutor-matching-specialist","json_url":"https://alion.io/job/ixl-learning-tutor-matching-specialist.json","meta":{"generated_at":"2026-10-14T16:45:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5384},"rest":"https://alion.io/mcp/rest/get_company?id=5384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fixl-learning-tutor-matching-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fixl-learning-tutor-matching-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fixl-learning-tutor-matching-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ixl-learning-tutor-matching-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fixl-learning-tutor-matching-specialist"}]}