{"id":1479350,"url":"https://alion.io/job/izeno-pte-lead-support-engineer-cloud","title":"Lead Support Engineer, Cloud","company":{"id":3203808,"name":"iZeno Pte","domain":"izeno.com","url":"https://alion.io/company/izeno","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"ITSM","optional":true},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-09-29T20:05:59Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-10T21:48:41Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Us\nFounded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change - it drives it.\nAs part of Logicalis Asia Pacific - the Architects of Change™ - our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.\nAt iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.\nWe are proud to be a Great Place to Work® Certified™ organisation - because we believe the same dedication we bring to our clients belongs to our people too.\nNo challenge is too complex. No ambition too large.\nJoin iZeno. Your challenges, our commitment.\nThe Role :\n Lead the team of L2 cloud engineers\nManaging incident, service request, problem and change management tickets in cloud and container environments\nServe as a technical advisor and perform troubleshooting to resolve technical challenges for customers\nSupport out of hours work based on standby schedule\nWhat we are looking for :\n Min. Bachelor or Diploma in a relevant course\nStrong communication skills with ability to consult clients & colleagues\nCloud-related certificates such as AWS or Google Cloud, or other technical qualifications is preferred\nRelevant experience as a systems administrator in a systems operations role\nExperience in monitoring and auditing systems\nGood understanding of network concepts\nHands-on experience with Linux systems and Kubernetes platform will be advantageous\nGood analytical and problem solving skills\nWork effectively in a fast-paced implementation environment\nAbility to work independently and as a team, take ownership of various parts of a project or initiative\nMinimum 5 years of relevant experience and ideally with some leadership experience\nInterested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.\nAs part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice/ Privacy Policy.\nAt iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.","description_format":"text","description_chars":2634,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T20:05:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":39,"reasons":["conf:7","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/izeno-pte-lead-support-engineer-cloud","json_url":"https://alion.io/job/izeno-pte-lead-support-engineer-cloud.json","meta":{"generated_at":"2026-10-11T00:55:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1235,"day_limit":5000,"remaining_today":3765,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3203808},"rest":"https://alion.io/mcp/rest/get_company?id=3203808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fizeno-pte-lead-support-engineer-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fizeno-pte-lead-support-engineer-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fizeno-pte-lead-support-engineer-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/izeno-pte-lead-support-engineer-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fizeno-pte-lead-support-engineer-cloud"}]}