{"id":3522969,"url":"https://alion.io/job/izertis-it-support-coordinator","title":"IT Support Coordinator","company":{"id":53689,"name":"Izertis","domain":"izertis.com","url":"https://alion.io/company/izertis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-30T12:56:59Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T07:06:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Madrid\nIngenieros y técnicos\nOtras ingenierías\nIngeniería\nCompleta\nHíbrido\nEmpleado\nIngeniería\n\nIT Support Coordinator\nPublicada\n30 de Octubre\nFrom Izertis, we are looking to expand our team with the addition of an IT Support Coordinator to join one of our key international projects.\nWhat will you do in your day-to-day role?\nCoordinate the day-to-day operation of the application support service, ensuring efficient incident and service request management.\nAct as the main point of contact between business stakeholders, technical teams, and support teams.\nMonitor and manage the support backlog, ensuring tickets are prioritized, assigned, and resolved within agreed service levels.\nOversee SLA and KPI compliance, identifying trends and proposing improvement actions to enhance service performance.\nCoordinate critical incidents and technical escalations, ensuring timely resolution and effective communication with stakeholders.\nCollaborate closely with L1, L2, and L3 support teams, as well as development, infrastructure, and operations teams.\nEnsure that Known Errors, knowledge articles, troubleshooting guides, and operational documentation are properly maintained and updated.\nSupport problem management activities by identifying recurring issues and contributing to root cause analysis.\nFacilitate communication between technical and business teams, translating operational needs into actionable tasks.\nContribute to continuous service improvement initiatives, processes, and operational efficiency.\nRequisitos mínimos\nWhat are we looking for?\nStrong customer-oriented mindset and service focus.\nExcellent communication and stakeholder management skills.\nStrong analytical and problem-solving capabilities.\nAbility to prioritize effectively and coordinate multiple activities simultaneously.\nHigh level of organization and attention to detail.\nProactive attitude and ability to work independently within an international environment.\nStrong teamwork and collaboration skills. \nEducation\nUniversity Degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field.\nEquivalent professional experience will also be considered.\nLanguages\nProfessional level of English (written and spoken).\nEnglish will be the primary working language in the project.\nRequired Experience\nStrong background in IT/Application Support and IT Operations.\nExperience working with ITSM processes, particularly Incident Management, Problem Management, and Knowledge Management.\nExperience monitoring and reporting on SLAs, KPIs, service performance, and support backlogs.\nProven experience coordinating technical escalations and critical incidents across multiple support levels.\nHands-on experience with ServiceNow, Jira, and Confluence within support environments.\nExperience managing Known Errors, workarounds, and knowledge repositories.\nGood understanding of REST APIs, system integrations, monitoring platforms, alerting solutions, and DevOps environments.\nExperience interacting with both business and technical stakeholders in complex IT environments.\nStrong organizational, analytical, and problem-solving skills.\nNice to Have\nKnowledge of ITIL best practices and IT Service Management frameworks.\nExperience in international and multicultural environments.\nExperience working with Agile teams and methodologies.\nCertifications related to IT Service Management, Agile, or Application Support environments.\nWhere would we like you to be based for this position?\nThe role will be performed in remotely from Spain.\nWhat can we offer you?\nPermanent contract from day one.\nFlexible working hours with reduced working hours on Fridays.\nIntensive working schedule during July and August.\n22 working days of annual leave, your birthday off, and December 24th and 31st as additional days off.\nFlexible compensation package including private health insurance, meal vouchers, transportation, and childcare vouchers.\nFree English classes.\nAccess to a catalogue of benefits and discounts.\nWho are we?\nAt Izertis, we drive the digital transformation of companies, organizations, and individuals through tailor-made, innovative, and impactful technological solutions.\nFounded in 1996, with 30 years of history and listed on the BME Continuous Market, Izertis has established itself as one of the fastest-growing companies in Europe.\nToday, we are more than 2,700 professionals working across offices in Europe, America, and Africa, with a presence in over 50 countries. We deliver services and projects through a broad portfolio of solutions including Software Engineering, Consultancy & Governance, Cloud & Infrastructure, Cybersecurity, AI & Data & Emerging Technologies, CX & Business Solutions, and other enabling technologies that support digital transformation processes.\nWould you like to be part of our team? If so, do not hesitate to apply so that our Talent team can get to know you!\nAlso, don't forget to check other opportunities that may be of interest to you on our careers page: https://www.izertis.com/es/talento.\nid=\"job-inscription\"\nclass=\"hidden w-full max-w-[800px] mx-auto flex flex-col gap-8\"\nhx-get=\"/registration/new?job_id=it-support-coordinator-7f89bc35-4e91-4e12-abea-a8a40a45df2f\"\nhx-trigger=\"load\"\nhx-swap=\"innerHTML\"\n>","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","AI Consulting & Integration","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-30T12:56:59Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.945,"age_days":3,"expected_fill_days":10,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/izertis-it-support-coordinator","json_url":"https://alion.io/job/izertis-it-support-coordinator.json","meta":{"generated_at":"2026-11-03T08:57:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53689},"rest":"https://alion.io/mcp/rest/get_company?id=53689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fizertis-it-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fizertis-it-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fizertis-it-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/izertis-it-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fizertis-it-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3522969}},{"tool":"search_jobs","arguments":{"company":"izertis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3522969},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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