{"id":2688903,"url":"https://alion.io/job/izili-group-agent-call-center-sofia","title":"Agent Call Center - Sofia","company":{"id":177696,"name":"Izili Group","domain":"iziligroup.com","url":"https://alion.io/company/izili-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T07:31:00Z","employer_posted_date":null,"last_verified_at":"2026-10-16T07:31:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"IZILI Madagascar (ex-Baobab Plus) est une entreprise sociale qui agit dans les domaines de l'accès à l'énergie et au digital. Nous commercialisons des produits innovants avec des solutions de financement. \nDans le cadre de notre développement, nous recrutons notre futur(e) Agent Call Center Sofia.\n\nMissions principales\nVous assurerez la gestion des requêtes clients et des recouvrements des comptes clients.\nTraitement d'appels entrants : réclamations, demande de renseignements ou assistance technique sur l’utilisation des produits et moyens de paiement ...\n\nEmission d'appels sortants : sondage satisfaction anciens et nouveaux clients, prospection, télévente\n\nTraitement de recouvrement\n\nPrise en charge des clients : activation, paiement, résolution problèmes techniques, etc.\n\nSupport des équipes commerciaux\n\nTraitement de diverses tâches administratives\n\nProfil recherché\nNiveau BAC minimum, idéalement BAC+2.\n\nExpérience en relation client, SAV et/ou recouvrement serait un atout.\n\nMaîtrise des dialectes locaux exigée : parle et comprend les dialectes de la région Sofia.\n\nRésidant à Antananarivo.\n\nBonne connaissance des outils informatiques.\n\nCapacité d’écoute, réactivité, excellent relationnel et courtoisie.\n\nDisponible pour des heures de travail décalées.\n\nInfos complémentaires\nEnvoyez-nous, en un seul fichier au format PDF, votre dossier de candidature composé d'un CV et d'une lettre de motivation mentionnant vos prétentions salariales.\nIzili Madagascar (ex Baobab Plus) recrute : Agent Call Center - Sofia, CDI, à Ambohimanarina, Antananarivo, Madagascar. Profil attendu : Bac minimum.\nResponsabilitésVous assurerez la gestion des requêtes clients et des recouvrements des comptes clients.\n\nTraitement d'appels entrants : réclamations, demande de renseignements ou assistance technique sur l’utilisation des produits et moyens de paiement ...\n\nEmission d'appels sortants : sondage satisfaction anciens et nouveaux clients, prospection, télévente\n\nTraitement de recouvrement\n\nPrise en charge des clients : activation, paiement, résolution problèmes techniques, etc.\n\nSupport des équipes commerciaux\n\nTraitement de diverses tâches administratives\nProfil recherchéNiveau BAC minimum, idéalement BAC+2.\n\nExpérience en relation client, SAV et/ou recouvrement serait un atout.\n\nMaîtrise des dialectes locaux exigée : parle et comprend les dialectes de la région Sofia.\n\nRésidant à Antananarivo.\n\nBonne connaissance des outils informatiques.\n\nCapacité d’écoute, réactivité, excellent relationnel et courtoisie.\n\nDisponible pour des heures de travail décalées.","description_format":"text","description_chars":2576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Microfinance"],"lifecycle":[{"event":"open","at":"2026-10-16T08:28:45Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["seen:6","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/izili-group-agent-call-center-sofia","json_url":"https://alion.io/job/izili-group-agent-call-center-sofia.json","meta":{"generated_at":"2026-10-23T23:26:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177696},"rest":"https://alion.io/mcp/rest/get_company?id=177696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fizili-group-agent-call-center-sofia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fizili-group-agent-call-center-sofia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fizili-group-agent-call-center-sofia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/izili-group-agent-call-center-sofia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fizili-group-agent-call-center-sofia"}]}