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this position will provide integral support to our Fleet Management team.\n Creating a positive customer service experience by understanding and meeting customers’ service needs in a timely, professional, and accurate manner.\nServing as a primary point of contact for customers regarding load status, service inquiries, and issue resolution.\nSupporting Fleet Managers by communicating customer requirements, service changes, and capacity considerations.\nReview and accurately enter order, load, and delivery details and documents into the Transportation Management System (TMS) to support operational execution and billing accuracy.\nCapturing accessorial charges, supplemental billing, and incident reporting in accordance with company procedures. \nActively contributing to continuous improvement initiatives by identifying process inefficiencies and supporting the implementation of service and operational enhancements.\nProactively working with customers to identify opportunities to increase load volume in alignment with fleet availability and operational capacity.\nRegularly measuring business results against targets.\nEnsuring Customers’ and Fleet Managers’ needs are met and troubleshooting for sales and operational issues.\n\n Post-secondary education with at least 2 years work experience, or the equivalent in training and experience.\nBilingualism (French/English) is considered an asset\nStrong customer service orientation with the ability to build and maintain positive customer relationships in a fast-paced operational environment.\nExcellent communication and interpersonal skills\nHigh level of attention to detail\nProven organizational and time-management skills\nProficiency in Microsoft Excel and other Microsoft Office applications for reporting and data tracking.\nExperience working within a Transportation Management System (TMS); experience with TMW is considered an asset.\nAnalytical mindset with the ability to identify service issues, process gaps, and opportunities for continuous improvement.\nExperience in the transportation or logistics industry is considered an asset.","description_format":"text","description_chars":2240,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forestry","Logistics","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T09:25:34Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":63,"expected_fill_days":13,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/j-d-irving-customer-service-representative","json_url":"https://alion.io/job/j-d-irving-customer-service-representative.json","meta":{"generated_at":"2026-10-15T18:50:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1997101},"rest":"https://alion.io/mcp/rest/get_company?id=1997101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fj-d-irving-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fj-d-irving-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fj-d-irving-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/j-d-irving-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fj-d-irving-customer-service-representative"}]}