{"id":1524155,"url":"https://alion.io/job/j-d-irving-limited-hr-client-services-representative","title":"HR Client Services Representative","company":{"id":1997101,"name":"J.D. Irving","domain":"jdirving.com","url":"https://alion.io/company/jdirving-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":141,"ghost_share":0,"stale_share":0.965,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint John, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T14:49:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T03:55:18Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":28},"description":"The HR Client Services Representative works as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. This role provides superior customer service to employees, leaders, and stakeholders across the organization while supporting HR, payroll, benefits, and system-related inquiries. The successful candidate will contribute to process improvements, reporting activities, testing support, and initiatives that enhance employee experience and service delivery. The range for the role is between $44,00 - $65,000 annually.\n Serve as a primary point of contact for employees and stakeholders, delivering exceptional service through phone, email, chat, and other case management channels.\nRespond to employee questions and complete transactions throughout the employee lifecycle, ensuring accuracy and attention to detail.\nInvestigate and resolve HR, payroll, benefits, and system-related inquiries by gathering information, researching available resources, and identifying solutions.\nUse Microsoft Excel and other tools to organize, review, and maintain employee and operational data.\nLearn and apply HR processes, policies, and systems while understanding how your work supports employees and the broader organization.\nLeverage technology and identify opportunities to improve processes, employee experience, reduce risk, and enhance service delivery.\nSupport testing activities, process documentation, reporting, and continuous improvement initiatives.\nCollaborate with team members to share knowledge, support team goals, and contribute to a positive team culture.\n Post-secondary education in Human Resources, Business Administration, or a related field.\n2+ years of experience in a customer service, administrative, HR, payroll, or related environment.\nStrong problem-solving and analytical skills.\nProficiency in Microsoft Excel and other Microsoft Office applications.\nStrong attention to detail and commitment to data accuracy.\nExcellent organizational skills with the ability to manage multiple priorities and meet deadlines.\nStrong verbal and written communication skills.\nAbility to maintain confidentiality and handle sensitive information with discretion.\nDemonstrated customer service mindset and commitment to providing a positive employee experience.\nAbility to learn new systems, processes, and technologies.\nCommitment to continuous improvement and operational 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