{"id":2513599,"url":"https://alion.io/job/j-d-irving-product-support-specialist","title":"Product Support Specialist","company":{"id":1997101,"name":"J.D. 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Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.\n Ownership of 3rd party applications.\nDefine requirements and support the business by prioritizing the product backlog.\nEnsure the applications serve their intended purpose and deliver value to the business\nEnsure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners\nEnsure appropriate security controls are in place to help mitigate and manage risks\nUnderstand the scalability of each application and provide recommendations\nPerforms product demos.\nUnderstand application components and the underlying infrastructure to mitigate integration concerns\nKeep track of dependencies and avoid single points of failure\nSupports Product Owner responsibilities and initiatives.\n Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference. \nProven experience in digital product delivery using agile methodology.\nExperience working directly with web development teams and strong familiarity with web/eCommerce technology.\nExceptional organization and time management skills with strong attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.\nThe ability to shift between changing priorities, effectively balance autonomy and collaboration.\nCreative, highly organized, self-motivated person.\nCollege degree or equivalent experience required.","description_format":"text","description_chars":1741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forestry","Logistics","Paper & Pulp Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T09:25:34Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.099,"p_room":0.28,"age_days":195,"expected_fill_days":33,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/j-d-irving-product-support-specialist","json_url":"https://alion.io/job/j-d-irving-product-support-specialist.json","meta":{"generated_at":"2026-11-02T14:01:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1997101},"rest":"https://alion.io/mcp/rest/get_company?id=1997101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fj-d-irving-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fj-d-irving-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fj-d-irving-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/j-d-irving-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fj-d-irving-product-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2513599}},{"tool":"search_jobs","arguments":{"company":"jdirving.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2513599},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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