{"id":2912917,"url":"https://alion.io/job/jab-company-charge-de-support-it","title":"Chargé de support IT","company":{"id":4451932,"name":"Jab Company","domain":null,"url":"https://alion.io/company/jab-company","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algiers, Algeria"],"countries":["DZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-15T10:15:01Z","employer_posted_date":null,"last_verified_at":"2026-10-15T10:15:01Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Dans le cadre du renforcement de la direction des systèmes d'information, nous recherchons un Chargé de Support IT motivé(e) et expérimenté(e). Vous serez en charge d’assurer l’assistance technique aux utilisateurs, de maintenir les équipements informatiques et de contribuer à la résolution efficace des incidents.\n\nAssurer le support technique (sur site et à distance) auprès des utilisateurs.\nAccompagner les collaborateurs dans l’utilisation des systèmes d’information (applications métiers, postes de travail, périphériques).\nGérer et maintenir le parc informatique (ordinateurs, imprimantes, réseaux).\nDiagnostiquer et résoudre les incidents matériels, logiciels et réseaux.\nCommuniquer avec les utilisateurs sur l’avancement et la résolution des problèmes.\nCollaborer avec les équipes internes pour optimiser les processus et améliorer la qualité du support.\n\nFormation Bac+3 à Bac+5 en informatique.\nMinimum 3 ans d’expérience dans un poste similaire.\nCompétences techniques :\nMaîtrise des environnements Windows (10/11) et de la suite Microsoft Office / Teams.\nSolides compétences en diagnostic et résolution de problèmes matériels et logiciels.\nConnaissances en administration réseaux (TCP/IP, LAN/WAN, Wi-Fi).\nMaîtrise des technologies Windows Server (AD, GPO, DNS, IIS, DHCP...).\nConnaissances en sécurité réseau (Firewall, VPN SSL, filtrage web, routage).\nNotions en virtualisation.\nCompétences transverses :\nBonne maîtrise du français et de l’anglais.\nConnaissance des méthodologies et outils de gestion de projet.\nQualités personnelles :\nSens de l’initiative et esprit d’entreprise.\nFiabilité et sens des responsabilités.\nCapacité à s’organiser et à gérer les priorités.\n\nSi vous correspondez à ce profil, merci d’envoyer votre CV en cliquant\nsur l’onglet 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Docs: https://alion.io/developers"}}