Account Manager (m/f/d)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

At Jabil, we are committed to making anything possible and everything better. As an Account Manager, you will serve as the primary interface between our customers and Jabil's operations teams, ensuring exceptional customer satisfaction, flawless execution, and long-term business partnerships.

This role offers the opportunity to work closely with customers, manufacturing sites, supply chain teams, and business leaders to support operational performance, manage customer expectations, and drive business growth.

Key Responsibilities

• Act as the primary point of contact for assigned customer accounts.

• Build and maintain strong customer relationships based on trust, responsiveness, and operational excellence.

• Coordinate customer requirements with cross-functional teams including Supply Chain, Planning, Production, Quality, Engineering, and Finance.

• Ensure timely order fulfillment and delivery performance while proactively identifying and mitigating risks.

• Monitor demand forecasts, order status, inventory levels, and key account metrics.

• Lead customer communications regarding schedules, deliveries, escalations, and operational issues.

• Organize and participate in customer reviews, business meetings, and performance discussions.

• Drive issue resolution and continuous improvement initiatives to enhance customer satisfaction.

• Support account growth opportunities and contribute to strategic business objectives.

• Maintain accurate account data and reporting within ERP and business systems.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Operations, or a related field.

• 2-5 years of experience in Account Management, Customer Service, Supply Chain, Program Management, or a related customer-facing role.

• Experience within a manufacturing, electronics, medical device, or industrial environment is preferred.

• Strong communication and relationship-building skills.

• Excellent organisational and problem-solving abilities.

• Experience working with ERP systems (SAP experience is an advantage).

• Strong analytical skills and attention to detail.

• Fluent English; German is highly desirable

What Success Looks Like

• High customer satisfaction and strong customer relationships.

• Effective coordination between customers and internal teams.

• Proactive management of delivery, supply, and operational challenges.

• Accurate reporting and data management.

• Continuous improvement of customer experience and account performance.

Why Join Jabil?

• Work with leading global customers.

• Be part of an international manufacturing and supply chain environment.

• Collaborate with diverse teams across multiple locations.

• Grow your career within a global organization committed to innovation and operational excellence.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong