Aplication Administrator I
Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Sep 29, 2026. Jabil scores B on the Alion truth index.
Job Summary
The Application Administrator I at Jabil, Inc. is responsible for supporting, maintaining, and administering various business applications to ensure optimal performance, availability, and user satisfaction. This role involves basic troubleshooting, user support, and contributing to application-related projects under supervision.
Job Responsibilities
* Provide first-level support for application-related issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
* Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
* Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
* Document application configurations, support procedures, and user guides.
* Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
* Support end-users with application access, usage, and basic training.
* Participate in testing new application functionalities or system changes.
* Adhere to Jabil's IT policies, procedures, and security guidelines.
Job Qualifications
* High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
* 0-2 years of experience in an IT support role, preferably with exposure to application administration.
* Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office suite).
* Familiarity with ticketing systems and IT service management processes.
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to learn new technologies and adapt to evolving business needs.
- Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
- Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
- Execute and validate user access requests while ensuring compliance with security and audit requirements.
- Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
- Create and maintain application reports, dashboards, and queries based on business requirements.
- Coordinate with vendors and internal support teams to resolve application-related issues.
- Participate in disaster recovery and business continuity testing activities.
- Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
- Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
- Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
- Participate in on-call support rotations when required.
Qualifications
- Basic knowledge of SQL and relational database concepts.
- Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
- Familiarity with Active Directory, user provisioning, and access management processes.
- Understanding of ITIL principles, incident management, and change management processes.
- Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
- Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.
- Ability to analyze application logs and identify trends to support issue resolution.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Customer-focused mindset with a commitment to delivering high-quality support.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.