{"id":3070901,"url":"https://alion.io/job/jabil-employee-services-generalist-2","title":"employee services generalist","company":{"id":87,"name":"Jabil","domain":"jabil.com","url":"https://alion.io/company/jabil","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":481,"ghost_share":0.004,"stale_share":0.886,"repost_share":0.017,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Llama","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T06:25:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.JOB SUMMARY\nThe Human Resources Shared Services Generalist acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positive & professional communications with employees/managers. Consults with various levels of employees on numerous HR related issues (e.g. time accruals, hours worked, HR system access, benefits, compensation, compliance, LOA, etc.). Provides exceptional support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, inputting accurate transactions, and communicating the resolution to the employee.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nAcquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution. \nUsing established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner. \nWorks with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed.\nStrives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR.\nUtilize depth of knowledge and develop a comprehensive understanding of Americas HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers’ inquiries, complaints and requests.\nListen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests and provide accurate answers.\nIdentify, research and work cross-functionally on queries from customers in a timely manner; working on more than one matter simultaneously and prioritizing urgency of requests.\nPerform timely and accurate transactions that impact multiple systems including Workday, ADP HRIS, Benefit Systems, ADP, Kronos, and other databases.\nReview and follow up on discrepancies to ensure accuracy\nProvide accurate and consistent recordkeeping and maintenance of HR Shared Services records.\nComplete special HR Shared Services projects as needed.\nProvide HR program/project support.\nAbility to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.\nMay perform other duties and responsibilities as assigned\nMANAGEMENT & SUPERVISORY RESPONSIBILITIES\nTypically reports to Management. Direct supervisor job title(s) typically include: TBD\nJob is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: TBD\nJOB QUALIFICATIONS\nKNOWLEDGE REQUIREMENTS\nPrior Workday and ServiceNow application experience is a plus\nHuman Resources Management Certificate or PHR/SPHR certification preferred\nPrior call center experience is a plus\nEDUCATION & EXPERIENCE REQUIREMENTS\nBachelor’s degree in Human Resources or related field. Or high school diploma with equivalent\nZero to One (0-1) years of experience in HR Specialist or similar role\nFundamental knowledge of HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations across the Americas Region (US and Mexico).\nExcellent customer service skills\nAbility to apply general rules to specific problems to produce answers\nAbility to provide high quality, timely, professional, and positive customer service\nAbility to multitask and work in a team environment\nAbility to handle confidential and sensitive information with discretion\nExcellent verbal and written English and Spanish communication skills\nTEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.\nAccessibility Accommodation\nIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to  with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong","description_format":"text","description_chars":6448,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-22T09:25:10Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":7,"expected_fill_days":31,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/jabil-employee-services-generalist-2","json_url":"https://alion.io/job/jabil-employee-services-generalist-2.json","meta":{"generated_at":"2026-10-28T07:11:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":87},"rest":"https://alion.io/mcp/rest/get_company?id=87"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjabil-employee-services-generalist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjabil-employee-services-generalist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjabil-employee-services-generalist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jabil-employee-services-generalist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjabil-employee-services-generalist-2"}]}