{"id":2470491,"url":"https://alion.io/job/jabil-it-support-tech-i","title":"IT Support Tech I","company":{"id":87,"name":"Jabil","domain":"jabil.com","url":"https://alion.io/company/jabil","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":516,"ghost_share":0.002,"stale_share":0.843,"repost_share":0.006,"time_to_fill_p50_days":25,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hunt Valley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62400,"max":98800,"currency":"USD","period":"year","gross":null,"usd_annual":98800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T19:40:49Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T15:15:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.Schedule: 8:00 am - 5:00 pm, may support on-call scheduling\nHow will you make an impact?\nAs anIT Support Technician, you will provide essential technical support to end users across Hunt Valley, Maryland locations, ensuring smooth operation of desktop systems, software applications, and network resources. You will play a key role in maintaining system reliability and user satisfaction through timely troubleshooting, clear communication, and adherence to safety and quality standards-especially within a regulatedmedical manufacturing environment where attention to detail and documentation integrity are critical.\nWhat will you do?\nProvide on-site technical support across Hunt Valley locations; participate in on-call rotation for emergency response during and outside business hours.\nRespond to support tickets and monitor queues to ensure timely resolution of issues.\nPerform basic to moderately complex troubleshooting of desktops, laptops, and software applications.\nSupport end users in person, via phone, or through remote tools with professionalism and clarity.\nInstall, upgrade, and troubleshoot various software applications.\nMaintain accurate documentation and follow established IT policies and procedures.\nCreate and update knowledge base articles to support consistent issue resolution.\nEnsure compliance with site and corporate safety, quality, and security policies.\nCollaborate with cross-functional teams to support production and operational priorities.\nMaintain a professional demeanor while providing technical support in a fast-paced, regulated environment.\nHow will you get here?\nEducation:\nHigh school diploma required.\nA+ certification or equivalent preferred.\nExperience:\nMinimum of 3 years of experience in IT support or helpdesk functions.\nExperience supporting users in amedical manufacturing or regulated environment is highly desirable.\nFamiliarity with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, and LAN principles preferred.\nKnowledge, Skills, Abilities:\nStrongattention to detail in troubleshooting, documentation, and compliance.\nExcellent communication skills with the ability to explain technical concepts to diverse audiences.\nAbility to work independently and collaboratively in a team environment.\nStrong organizational and time-management skills; able to prioritize multiple tasks.\nProficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).\nAbility to maintain a customer-focused mindset while resolving technical issues.\nKnowledge of IT support tools and remote assistance platforms.\nUnderstanding of safety protocols and ability to use PPE when required.\nPhysical Requirements:\nAbility to sit or stand for extended periods and use computer equipment frequently.\nMust be able to lift up to 25 lbs. regularly and occasionally up to 50 lbs.\nRequires close vision for reading technical materials and working with computer screens.\nWork Environment:\nPrimarily office-based with some time spent on the manufacturing floor.\nSupport provided via phone, email, online chat, and remote support software.\nMust be comfortable working in a regulated, safety-conscious environment.\nSalary Range: 62,400.00 - 98,800.00 USD Annual\nThis position is onsite - no relocation or sponsorship benefits available for this role. \nBenefits\nMedical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options\n401K match\nEmployee Stock Purchase Plan\nPaid Time Off\nTuition Reimbursement\nLife, AD&D, and Disability Insurance\nCommuter Benefits\nEmployee Assistance Program\nPet Insurance\nAdoption Assistance\nAnnual Base Pay Increase \nCommunity Volunteer Opportunities\n\nThe pay range for this role is $62,400 - $98,800. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.\nAccessibility Accommodation\nIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to  or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities#EarlyCareer","description_format":"text","description_chars":6645,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Electronics Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T19:40:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 64 · green card filings: 4","filings_12m":64,"filings_prev_12m":45,"green_card_filings_12m":4,"median_offered_wage_usd":123382,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":98800,"is_top_pay":true},"html_url":"https://alion.io/job/jabil-it-support-tech-i","json_url":"https://alion.io/job/jabil-it-support-tech-i.json","meta":{"generated_at":"2026-10-14T17:34:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":87},"rest":"https://alion.io/mcp/rest/get_company?id=87"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjabil-it-support-tech-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjabil-it-support-tech-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjabil-it-support-tech-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jabil-it-support-tech-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjabil-it-support-tech-i"}]}