{"id":1653867,"url":"https://alion.io/job/jabil-it-support-technician-i-2","title":"IT Support Technician I","company":{"id":87,"name":"Jabil","domain":"jabil.com","url":"https://alion.io/company/jabil","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":369,"ghost_share":0,"stale_share":0.829,"repost_share":0.005,"time_to_fill_p50_days":27,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Prince George, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T23:43:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.\nIT Support Technician I\n** On-site at our Prince George, VA facility. **\nThis role is to support a new factory in Prince George, VA (onsite) startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.\nHow Will You Make an Impact?\nAs an IT Support Technician I, you will provide technical support to end-users for PC, server, hardware, and software applications.\nThis position supports a new factory startup and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician II will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.\nLocation: On-site at our Prince George, VA facility\nShift: Monday - Friday, 6:00 AM - 2:30 PM\nWhat Will You Do?\nCore Support Responsibilities\nLoad and verify software packages\nTroubleshoot and resolve end-user issues\nInstall and configure PCs and peripherals\nResolve site-level incident management requests\nPopulate Knowledge Database and Configuration Management Database where appropriate\nEmphasize management of queues and adherence to SLAs and KPIs\nInstall and configure PCs (imaging)\nTroubleshoot basic issues with scanners (MES / SAP RF)\nProvide phone-based or remote support for offsite users\nPurchase software and hardware via PO process\nAdminister user accounts using Active Directory\nSupport mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)\nProvide maintenance and support of Audio/Visual equipment\nPerform baseline support for standard IT applications\nMonitor Service Desk queues and resolve tickets in a timely manner\nInstall, identify, and repair hardware and peripheral components\nSimulate or recreate user issues to resolve operating difficulties\nMaintain inventory of computer parts and logs of repairs\nProvide training and technical assistance to users Startup & Factory Ramp Responsibilities\nSupport IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp\nAssist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments\nOperate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities\nWork hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online\nSupport non-standard schedules, including extended hours or weekends, during critical startup and production milestones\nPartner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines\nIdentify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements\nContinuous Improvement & Professional Expectations\nParticipate in the exchange of ideas and information within the department\nAsk questions and encourage input from team members\nProvide regular updates to appropriate managers\nIdentify creative ways to reduce cost and improve efficiency\nDrive continuous improvement through trend analysis and metrics\nEnsure procedures and work instructions are efficient and not redundant\nDemonstrate strong customer service and sense of urgency\nMaintain discretion and confidentiality of IT systems and data\nUnderstand and embrace business and IT strategic direction\nFollow all corporate, regional, and site security, safety, and health policies MINIMUM REQUIREMENTS\nHigh School diploma and 3-5 years of experience, or equivalent combination of education and experience\nA+ certification desired\nKnowledge of Microsoft applications and utilities Preferred for Startup Environments\nExperience supporting manufacturing, factory floor, or warehouse IT\nHands-on experience with new site deployments, refreshes, or large-scale rollouts LANGUAGE & SKILL REQUIREMENTS\nStrong customer service and communication skills (verbal and written)\nService-oriented attitude with sense of urgency\nAbility to work independently and prioritize based on business impact\nTime management and analytical troubleshooting skills\nAbility to understand basic network and system architecture\nWillingness to provide on-call support and adapt to startup demands PHYSICAL REQUIREMENTS\nProlonged use of computer equipment\nAbility to sit or stand for extended periods\nAbility to lift up to 25 lbs regularly and up to 50 lbs occasionally\nFrequent walking between office and manufacturing floor areas WORK ENVIRONMENT\nOffice and manufacturing floor environment\nExposure to moderate noise levels\nStartup phase may include time spent in partially constructed or transitioning work areas\nThe hourly pay range for this role is $21.73 - $39.13. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.As part of the total rewards package, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.\nJabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.\nAccessibility Accommodation\nIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to  or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities#EarlyCareer","description_format":"text","description_chars":8455,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-02T00:59:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 64 · green card filings: 4","filings_12m":64,"filings_prev_12m":45,"green_card_filings_12m":4,"median_offered_wage_usd":123382,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:14","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jabil-it-support-technician-i-2","json_url":"https://alion.io/job/jabil-it-support-technician-i-2.json","meta":{"generated_at":"2026-10-04T01:38:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2128,"day_limit":5000,"remaining_today":2872,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}