{"id":1231718,"url":"https://alion.io/job/jabil-it-support-technician-ii-shift-rotations-2","title":"IT Support Technician II (Shift Rotations)","company":{"id":87,"name":"Jabil","domain":"jabil.com","url":"https://alion.io/company/jabil","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":449,"ghost_share":0.004,"stale_share":0.869,"repost_share":0.011,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-09-25T15:07:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T03:55:07Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.\nJOB SUMMARY\nHow Will You Make an Impact?\nIn this role as an IT Support Technician II, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.\nLocation: On-site - Byhalia, MS and Memphis, TN facilities\nShifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis\nWhat Will You Do?\nCore Support Responsibilities\nLoad and verify software packages\nTroubleshoot and resolve end-user issues\nInstall and configure PCs and peripherals\nResolve site-level incident management requests\nPopulate Knowledge Database and Configuration Management Database where appropriate\nEmphasize management of queues and adherence to SLAs and KPIs\nInstall and configure PCs (imaging)\nTroubleshoot basic issues with scanners (MES / SAP RF)\nProvide phone-based or remote support for offsite users\nPurchase software and hardware via PO process\nAdminister user accounts using Active Directory\nSupport mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)\nProvide maintenance and support of Audio/Visual equipment\nPerform baseline support for standard IT applications\nMonitor Service Desk queues and resolve tickets in a timely manner\nInstall, identify, and repair hardware and peripheral components\nSimulate or recreate user issues to resolve operating difficulties\nMaintain inventory of computer parts and logs of repairs\nProvide training and technical assistance to users Startup & Factory Ramp Responsibilities\nSupport IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp\nAssist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments\nOperate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities\nWork hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online\nSupport non-standard schedules, including extended hours or weekends, during critical startup and production milestones\nPartner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines\nIdentify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements Continuous Improvement & Professional Expectations\nParticipate in the exchange of ideas and information within the department\nAsk questions and encourage input from team members\nProvide regular updates to appropriate managers\nIdentify creative ways to reduce cost and improve efficiency\nDrive continuous improvement through trend analysis and metrics\nEnsure procedures and work instructions are efficient and not redundant\nDemonstrate strong customer service and sense of urgency\nMaintain discretion and confidentiality of IT systems and data\nUnderstand and embrace business and IT strategic direction\nFollow all corporate, regional, and site security, safety, and health policies\nHow Will You Get Here?\nEducation & Experience\nHigh School diploma and 5-8 years of experience, or equivalent combination of education and experience\nActive Directory experience\nExperience troubleshooting network issues, VLAN's and VPNs • Experience imaging new computer systems\nExperience with factory-floor shared devices - label printers & RF scanners\nKnowledge of Microsoft applications and utilities\nA+ certification desired Preferred for Startup Environments • Experience supporting manufacturing, factory floor, or warehouse IT • Hands-on experience with new site deployments, refreshes, or large-scale rollouts LANGUAGE & SKILL REQUIREMENTS • Strong customer service and communication skills (verbal and written) • Service-oriented attitude with sense of urgency • Ability to work independently and prioritize based on business impact • Time management and analytical troubleshooting skills • Ability to understand basic network and system architecture • Willingness to provide on-call support and adapt to startup demands PHYSICAL REQUIREMENTS • Prolonged use of computer equipment • Ability to sit or stand for extended periods • Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally • Frequent walking between office and manufacturing floor areas WORK ENVIRONMENT • Office and manufacturing floor environment • Exposure to moderate noise levels • Startup phase may include time spent in partially constructed or transitioning work areas\nBE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.\nAccessibility Accommodation\nIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to  or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities#EarlyCareer","description_format":"text","description_chars":7547,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-25T15:07:09Z"},{"event":"close","at":"2026-09-27T23:25:06Z"},{"event":"reopen","at":"2026-10-13T01:57:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 64 · green card filings: 4","filings_12m":64,"filings_prev_12m":45,"green_card_filings_12m":4,"median_offered_wage_usd":123382,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":0.75,"age_days":24,"expected_fill_days":31,"reasons":["conf:0","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jabil-it-support-technician-ii-shift-rotations-2","json_url":"https://alion.io/job/jabil-it-support-technician-ii-shift-rotations-2.json","meta":{"generated_at":"2026-10-21T05:02:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":87},"rest":"https://alion.io/mcp/rest/get_company?id=87"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjabil-it-support-technician-ii-shift-rotations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjabil-it-support-technician-ii-shift-rotations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjabil-it-support-technician-ii-shift-rotations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jabil-it-support-technician-ii-shift-rotations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjabil-it-support-technician-ii-shift-rotations-2"}]}