{"id":1757657,"url":"https://alion.io/job/jack-henry-application-support-analyst-ii-card-services-2","title":"Application Support Analyst II: Card Services","company":{"id":58629,"name":"Jack Henry","domain":"jackhenry.com","url":"https://alion.io/company/jack-henry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Allen, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-03T11:23:57Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-28T11:27:29Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.\nJack Henry is currently looking for a Card Services Application Support Analyst to join our team. Our Symitar Card Services Application Support Analyst is responsible for ensuring that all phases of their assigned projects/cases (Online ATM processing, Online Debit, or Shared Branching) are completed successfully and according to agree upon timelines. This can include balancing online network transactions, testing of network specification edit, certification testing, training client, and troubleshooting card issues.\nThis is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.\nAll positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.\nWhat you’ll be responsible for:\nAnalyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.\nPrepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.\nOversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.\nProvides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.\nCommunicates the customer’s needs/expectations with programmers, other team members, and team leader.\nMaintains effective communication with customer throughout entire project/case.\nIdentifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.\nPrepares training materials and documentation for customers and internal users.\nMay perform other job duties as assigned.\nWhat you’ll need to have:\nMinimum of 2 years experience within the financial services or credit union industry.\nDirect experience with card services. \nMinimum of 25% travel is required to customer locations to provide installation services.\nWhat would be nice for you to have:\nExperience working with or using the Symitar core. \nExcellent verbal and written communication skills.\nExcellent organizational skills and ability to prioritize work under pressure is a necessity.\nKnowledge of Jack Henry products, equivalent competitor products, and understanding of application functions. \nComputer skills with knowledge of applications including Microsoft Office Suite.\nBusiness operations and procedures including concepts, structures, etc.\nAbility to analyze/convert customer information and processes for setup in the JHA system. Analyze business information and processes.\nExperience training customers on new products.\nWork with all levels of personnel and communicate complex information in user-friendly terms.\nIf you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.\nWhy Jack Henry?\nAt Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.\nWe’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.\nCulture of Commitment\nAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.\nEqual Employment Opportunity\nAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.\nNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.\nRequests for full corporate job descriptions may be requested through the interview process at 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