Staff Software Engineer: Database Reliability Engineering

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Our Enterprise Information Technology (EIT) organization is expanding, and we are seeking a Staff Database Reliability Engineer to drive the modernization of our enterprise data tier. In this role, you will champion the shift from traditional DBA administration to a code-first, automated Database Reliability Engineering discipline across our hybrid cloud footprint.

Partnering with application and platform teams, you will architect, automate, and migrate mission-critical relational workloads into Google Cloud Platform (GCP). Our estate is predominantly Microsoft SQL Server, supported by PostgreSQL, Oracle, and MySQL. You will treat the database tier as a scalable internal product-delivering self-service platforms, automated data durability, and resilient high-availability architectures.

Mission & Impact

• Database as Code & CI/CD: Establish automated, repository-driven pipelines for declarative infrastructure (Terraform) and zero-downtime database schema migrations (e.g., Flyway, Liquibase, DACPAC), eliminating manual DDL execution and configuration drift.
• Durability & Continuous Recovery: Automate backup verification and point-in-time recovery (PITR) testing across hybrid environments, continuously validating RPO and RTO targets through programmatic failover drills and disaster recovery automation.
• Deep-Tier Observability: Define database-specific SLIs/SLOs that move beyond raw host metrics to capture real user impact-tracking query latency regressions, replication lag, lock contention, transaction log health, and connection pool exhaustion.
• Paved-Road Data Platforming: Build self-service provisioning workflows, client/server connection-pooling standards, and intelligent traffic-routing layers (e.g., PgBouncer, ProxySQL, Availability Group listeners) that empower application teams to safely query and scale without manual DBA intervention.
• Cloud Modernization & Migration: Lead the technical execution of re-architecting and migrating legacy database workloads into GCP (e.g., Cloud SQL for SQL Server, Cloud SQL for PostgreSQL, AlloyDB), designing minimal-downtime cutover strategies and heterogeneous migration paths.
• Performance & Capacity Engineering: Optimize high-throughput OLTP workloads through proactive indexing strategies, execution plan analysis (EXPLAIN / Query Store), TempDB/buffer pool tuning, and long-range storage/IOPS capacity modeling.

This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Conducts & may lead the product technical design and prototyping, software development, bug verification and resolution.
• Conducts & may lead system analysis and programming activities which may require research and timely, effective, and quality delivery of software into production.
• Conducts & may lead technical/engineering support for new and existing applications from code delivery until the retirement of the application.
• Conducts & may lead the testing and review of applications based on business requirements and industry best practices.
• Uses best practices and standard guidance to create and modify code.
• Considers how code changes will affect end users and internal teams.
• Reviews code created by less experienced team members.
• Works with QA team to ensure timely delivery of high-quality products. Leads complex decisions, present options and advocate for optimal solutions.
• Works with cross functional teams as projects dictate.
• Performs critical tasks and deliverables.
• Sets and updates expectations on size, scope, and timelines.
• Leads team in cross-functional meetings and discussions.
• Creates and reviews required technical documentation.
• Maintains latest industry knowledge, practices, and development in the software technology field.
• Shares knowledge and expertise with the team.
• Adheres to documented departmental and corporate standards.
• Participates in, and may influence, the definition and documentation of standards.
• Performs other duties as assigned.
• Leads unit tests and integration tests to ensure the reliability, security, and performance of developed software.
• Debug and troubleshoot issues as they arise, providing timely resolutions. May contribute to product architecture.
• May perform other duties as assigned.

What you'll need to have:

• Minimum 9 years of experience in cloud and hybrid datacenter operations with a focus on Infrastructure as Code (IaC) and Reliability Engineering.
• Proficiency with GCP (preferred), AWS, and/or Azure.
• Proficient in using GitOps, Terraform and Ansible in a CI/CD (continuous integration and continuous delivery) pipeline.
• Experience using PowerShell, Python, or GoLang.
• Solid understanding of Linux (POSIX) and Windows System administration as well as networking and firewalls.

• Proficiency in Microsoft SQL Server and/or PostgreSQL, including hands-on experience designing resilient high-availability and traffic-routing architectures (e.g., Availability Groups, PgBouncer) and proactive optimization of high-throughput OLTP workloads.

• Understanding of security best practices and compliance standards such as CIS, NIST and PCI.
• Ability to participate in an on-call rotation every 7-8 weeks.

What would be nice for you to have:

• Bachelor’s degree in Computer Science Information Technology, Engineering.
• Relevant industry certifications. Google Associate Cloud Engineer or Google Cloud Architect preferred.
• Proficient in ArgoCD and GitOps.
• Familiarity with SQL and NoSQL databases.
• Experience with Open Telemetry tooling and alerting such as Prometheus, Grafana, ELK Stack, et al.
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL Reduction, Automation, and Root Cause Analysis.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.