{"id":1582466,"url":"https://alion.io/job/jackson-client-service-advocate","title":"Client Service Advocate","company":{"id":2047762,"name":"Jackson","domain":"jackson.com","url":"https://alion.io/company/jackson-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lansing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-18T04:31:32Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"If you are an internal associate, please login to Workday and apply through My Career.\nJob Purpose\nProvides world-class customer service and support to business partners, customers, internal associates and other financial firms by responding to questions regarding product features, benefits and administrative requirements. Responsible for documentation, performing account maintenance changes and resolving basic issues.\nEssential Job Duties & Responsibilities\nAnswers incoming telephone calls from our business partners, customers and internal associates regarding new or existing Jackson accounts on one or more lines of business (e.g. new business or inforce aspects on one or more trained product lines).\n\nResponds to questions regarding product features, benefits, account status and transfers of assets from other financial firms.\n\nEffectively communicates administrative “good order” requirements, processes and procedures.\n\nDocuments interactions with customer contacts received and initiated.\n\nUtilizes multiple technology-based applications simultaneously.\n\nIdentifies and resolves basic customer service issues; escalates issues for resolution as necessary.\n\nDrafts and distributes requests to associates or areas using work tracking or email systems.\n\nFollows up with internal and external customers.\n\nDemonstrates strong customer service.\n\nOther Duties\nMust meet departmental production and quality standards related to product and job levels (i.e., average daily call volume, average call handle time, target quality scores, adherence to documentation/standards, etc.).\n\nOther duties as assigned.\n\nKnowledge, Skills & Abilities\nAbility to learn and understand features and administrative requirements for assigned product lines.\n\nAbility to acquire understanding of Jackson’s multiple product lines, distribution channels and organizational structure.\n\nGood verbal and written communication skills to interact professionally with business partners, customers, coworkers and management.\n\nAbility to actively listen, interpret customer requests and respond with the appropriate information.\n\nAbility to navigate and utilize multiple software and mainframe computer applications simultaneously to resolve customer service issues.\n\nAbility to work independently as well as in a team environment.\n\nAbility to effectively manage the demands of a high volume, image based, and phone monitored work environment.\n\nEducation and Experience\nHigh School diploma or equivalent required; some college or degree preferred.\n\n1+ years of customer service experience.\n\nCertifications, Licenses, Registrations\nFINRA Series 6 license required for associates servicing variable annuity and/or variable life lines of business, within 90 days of hire.\n\nFINRA Series 6 license strongly preferred for all other lines of business within 6 months of hire.\n\nBenefits and Compensation\nHourly pay rate of $22.10\n\nPromotional consideration (twice annually)\n\nAnnual bonus and merit programs\n\nAnnual paid time off and 10 paid holidays\n\n401(k) contributions\n\nJob Level that this position reports to (i.e., Supervisor, Manager, Director, etc.):\nManager\nJackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. 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