{"id":399344,"url":"https://alion.io/job/jacuzzi-group-technical-service-representative","title":"Technical Service Representative","company":{"id":2436,"name":"Jacuzzi Group","domain":"jacuzzi.com","url":"https://alion.io/company/jacuzzi-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":55000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":38598},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-13T00:00:00Z","employer_posted_date":"2026-04-13","last_verified_at":"2026-10-17T08:05:53Z","board_verified":true,"closed_at":null,"days_open":187,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":187},"description":"Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.\nReporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.\nThe Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.\nWHAT YOU'LL DO\nProvide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product\nAnswer and respond professionally to technical dealer calls and emails with a customer first aptitude\nProvide verbal instruction and French translation as needed for repairing spas and installing accessories\nPerform service calls to the customer site as required\nTroubleshoot warranty related issues, providing customers with an explanation of warranty terms for\nvarious products\nWrite technical memos and product bulletins to keep dealers current on product updates\nWork with the QA department on continuous improvement of our products\nProvide the organization with analysis regarding problems reported from the field\nCompensation is $55,000+\nRequirements\nFully fluent in French and English\nA minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment\nStrong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset\nWorking knowledge of mechanic components and electrical troubleshooting\nDemonstrated verbal and written communication skills.\nExcellent problem-solver, able to manage and resolve conflict\nAbility to work independently and effectively with co-workers and customers\nKnowledge of MS Office Suite, ERP systems\nOccasional travel, valid passport and driver’s license required\nOccasional overtime and weekend work may be required\nUnderstanding of electro-mechanical concepts is required\nBenefits\nRemote work\n401(k) matching\nDental insurance\nEmployee discount\nHealth insurance\nLife insurance\nPaid time off\nVision insurance","description_format":"text","description_chars":2562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","Kitchens, Bathrooms & Home Improvement","Pools, Spas & Hot Tubs"],"lifecycle":[{"event":"open","at":"2026-09-06T00:24:28Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":187,"expected_fill_days":48,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":38598,"is_top_pay":false},"html_url":"https://alion.io/job/jacuzzi-group-technical-service-representative","json_url":"https://alion.io/job/jacuzzi-group-technical-service-representative.json","meta":{"generated_at":"2026-10-17T09:39:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2436},"rest":"https://alion.io/mcp/rest/get_company?id=2436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjacuzzi-group-technical-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjacuzzi-group-technical-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjacuzzi-group-technical-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jacuzzi-group-technical-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjacuzzi-group-technical-service-representative"}]}