{"id":3540835,"url":"https://alion.io/job/jagex-player-support-specialist","title":"Player Support Specialist","company":{"id":8491,"name":"Jagex","domain":"jagex.com","url":"https://alion.io/company/jagex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:10:47Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T18:58:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Office location: Cambridge, UK - This position can accommodate flexible working options. Candidates must be based (or willing to relocate) within a comfortable commuting distance of our Cambridge office to attend onsite as required.\n\nApplication Closing Date: 16th November\nAre you someone who thrives under pressure, digs into technical problems until they’re solved, and brings genuine care to every player interaction?\nAs our Technical SME within the Player Support team, you’ll be the internal expert on the technical side of how our games are delivered across cloud and on-premise infrastructure, online game systems, and the operational issues that come with running live games for millions of players. Your job is the complex stuff that requires real judgement, cross-team coordination, and genuine technical understanding.\nYou’ll identify and own projects that improve the player experience, act as the Voice of the Player within the business and collaborate with teams across Jagex to resolve the issues that matter most.\n\nWhat you’ll be doing:\nAct as the Technical SME within Player Support and across the wider business - building expert-level knowledge of our infrastructure, online game systems, and how technical issues affect players.\nIdentify, own, and drive projects and initiatives to completion - both reactive (supporting releases and live operational changes) and proactive (improving player experience and Player Support services).\nCollaborate with stakeholders across Jagex to support key milestones, releases, and technical issues - coordinating work and communicating clearly across teams under pressure.\nAct as the Voice of the Player internally - identifying player issues, escalating them to the right people, and seeing them through to resolution.\nHandle complex player enquiries with professionalism and quality, and provide support and feedback to first-line support agents.\nWhat we’re looking for:\n\nResilient, customer-facing experience - you’ve worked in a fast-paced environment where quick decisions matter and you’ve learned to keep your composure when things get difficult.\nAn understanding of infrastructure concepts - how cloud and on-premise systems work, and how online games depend on them. You don’t need to be an engineer, but you need to be genuinely curious about this and willing to build your knowledge quickly.\nProven project management skills - you can identify a problem, build a plan, and see it through to completion while managing competing priorities.\nStrong collaboration and stakeholder engagement skills - you’re comfortable working across multiple teams, communicating complex issues clearly, and building trust with people at all levels.\nProactive, adaptable, and comfortable making decisions independently when leadership isn’t available. Live operations moves fast; we need someone who moves with it.\nLinux experience and any hands-on technical background are an advantage, though not required.\n\nWhat we offer:\nWhen you join Jagex you can look forward to a generous Perks & Benefits package including:\nPrivate Healthcare, including Dental Plan.\nDiscretionary annual performance bonus.\nMinimum 6% Pension contributions.\nLife Insurance.\nEnhanced family leave policies from day 1.\nFlexible working hours.\n25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!\nRight to Work Statement\nThis role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship for this position, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.\nAbout Jagex\nWe are Jagex: The RuneScape Company. Home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape, has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.\nAs we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025, representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.\nHeadquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences that inspire our communities.\nOur values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.\nJoin us. The next era of RuneScape and the next chapter of Jagex: The RuneScape Company starts now.\nInclusion & Accessibility Statement\nWe are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.\nIf you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.","description_format":"text","description_chars":5956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["PC Games","Game Development"],"lifecycle":[{"event":"open","at":"2026-10-30T19:10:47Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":57,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/jagex-player-support-specialist","json_url":"https://alion.io/job/jagex-player-support-specialist.json","meta":{"generated_at":"2026-11-08T20:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8491},"rest":"https://alion.io/mcp/rest/get_company?id=8491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjagex-player-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjagex-player-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjagex-player-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jagex-player-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjagex-player-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3540835}},{"tool":"search_jobs","arguments":{"company":"jagex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3540835},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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