IT Assistant

Mid career (3 to 5 years of experience)

JOB ADVERTISEMENT

We are seeking to recruit a qualified, competent, and results-oriented candidates for the position of IT Assistant to support the institution’s IT operations across all branches.

Position: IT Assistant
Duty Station: Head Office, Kigali, Rwanda
Employment Type: Full-time

Key Responsibilities

A. Core Banking System Operations

• Administer and maintain the core banking and AdBanking systems.
• Manage user accounts, access rights, system configurations, and operational troubleshooting.
• Monitor system performance, transaction processing, and data integrity.
• Coordinate system upgrades, maintenance, and technical support with vendors.

• Provide technical support to staff and troubleshoot hardware, software, and network-related issues.
• Support the preparation and extraction of reports from the Enterprise Data Warehouse (EDWH).
• Install, configure, and maintain computers, printers, Microsoft 365, and other IT equipment.
• Assist in managing networks, internet connectivity, email systems, and IT infrastructure.
• Support IT security, data backup, access control, and compliance with internal IT policies.
• Maintain IT asset inventories, software licenses, and technical documentation.
• Assist in implementing IT policies, procedures, and business continuity measures.

Qualifications and Experience:

Applicants should have:

Qualifications and Experience

•  Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least three (3) years of relevant IT experience, preferably in a financial institution
• Basic knowledge of computer hardware, software, networking, and IT troubleshooting.
• Knowledge of Microsoft 365, databases, and core banking systems (ad banking) will be an added advantage.

Key Competencies

The successful candidate should demonstrate:

• Strong troubleshooting and analytical skills.
• Good knowledge of IT infrastructure, cybersecurity, and data management.
• Strong communication, documentation, and problem-solving skills.
• High integrity, confidentiality, accountability, and ability to work independently

How to Apply:

Interested and qualified candidates should submit:

• Interested candidates should submit an application letter, updated CV, academic and professional certificates, identification, and contact details of three referees

Applications should be submitted to [email protected]  no later than [28th October 2026 at 5pm] and only shortlisted candidates will be contact.

Approved by:

NDAKAZA Emmanuel

Managing Director