{"id":3009745,"url":"https://alion.io/job/jampp-customer-success-manager","title":"Customer Success Manager","company":{"id":679628,"name":"Jampp","domain":"jampp.com","url":"https://alion.io/company/jampp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China","China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adjust","optional":false},{"name":"AppsFlyer SDK","optional":false},{"name":"SQL","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-21T12:09:53Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T17:23:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Success Manager\nPosition Description: Jampp is looking for a Customer Success Manager to join our global team. In this role, you'll partner with leading mobile app advertisers across APAC, helping them achieve their growth goals through strategic account management and high-performing programmatic campaigns. You'll combine client relationship management, data-driven decision-making, and commercial acumen to drive long-term success.\nWHAT YOU'LL DO\nClient Success\nManage a portfolio of global mobile app clients and serve as their trusted advisor.\nBuild strong relationships with key stakeholders and own day-to-day client communication.\nUnderstand client objectives and develop strategies to achieve their business goals.\nLead monthly and quarterly business reviews (QBRs), presenting campaign performance against key KPIs such as ROAS, LTV, CPI, and retention.\nIdentify account growth opportunities through upselling and cross-selling.\nCampaign Performance\nOwn the planning, execution, and optimization of programmatic user acquisition and retargeting campaigns.\nAnalyze campaign performance and provide data-driven recommendations to improve results.\nSupport client onboarding, including tracking implementation, event configuration, and MMP integrations (AppsFlyer, Adjust, Branch, Kochava).\nAdvise clients on audience segmentation, bidding strategies, creative best practices, and attribution setup.\nPartner with Product and Sales teams to resolve complex client challenges and shape future platform enhancements.\nCross Functional Collaboration\nPartner with Sales and Product teams to solve client challenges and influence product improvements.\nEscalate and resolve issues quickly while maintaining a high standard of client service.\nWHAT WE LOOK FOR\n3-5 years of experience in Customer Success, Account Management, Consulting, or Sales within AdTech, mobile marketing, or digital advertising.\nStrong analytical and commercial mindset with experience managing client relationships.\nUnderstanding of programmatic advertising, mobile attribution, and performance marketing.\nFamiliarity with AppsFlyer, Adjust, or similar MMPs.\nExperience with mobile KPIs such as ROAS, LTV, CPI, and retention.\nExcellent communication and presentation skills.\nFluent in English; Mandarin proficiency is required for this role.\nExperience with SQL or BI tools is a plus.\nWHAT WE OFFER\nCompetitive compensation.\nA high-growth, entrepreneurial environment with real ownership from day one.\nFlexible hybrid working.\nStructured onboarding and continuous learning opportunities.\nA collaborative global team focused on innovation and customer success.\nWork Environment Details:\nAbout Affle:\nAffle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.\nAffle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.\nFor more details, please visit: www.affle.com\nAbout BU (Jampp)\nJampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.\nWe’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.\nToday, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.\nFor more details, please visit: https://www.jampp.com/","description_format":"text","description_chars":4619,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Machine Learning","Advertising"],"lifecycle":[{"event":"open","at":"2026-10-21T15:04:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/jampp-customer-success-manager","json_url":"https://alion.io/job/jampp-customer-success-manager.json","meta":{"generated_at":"2026-10-22T17:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679628},"rest":"https://alion.io/mcp/rest/get_company?id=679628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjampp-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjampp-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjampp-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jampp-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjampp-customer-success-manager"}]}