{"id":2990801,"url":"https://alion.io/job/jams-case-coordinator","title":"Case Coordinator","company":{"id":1752882,"name":"JAMS","domain":"jamsadr.com","url":"https://alion.io/company/jamsadr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T09:50:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T05:40:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nWe are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.\nResponsibilities\nWhat you will do\nCompletes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.\nSupports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.\nProvides administrative support for Case Managers and Panelists.\nDevelops overall Case Manager skills, enhancing the client experience.\nServes as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate. In certain circumstances the CC may be assigned a neutral (s) to support under the direction of a senior level case manager or manager.\nCollaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.\nReviews closed cases to determine client satisfaction and future business opportunities.\nOther duties as assigned within similar scope.\nQualifications\nQualifications\nBachelor's Degree in a related discipline. Preferred\n2-4 years of working in a legal administrative or assistant role. Required\n2-4 years of working in legal and client service role. Plus\nProficiency in all ADR processes and procedures. (Preferred proficiency)\nKnowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)\nComputer literate and proficient in all software programs required for the position. (Required proficiency)\nVerbal and written communication skills. (Required proficiency)","description_format":"text","description_chars":2278,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-21T09:50:42Z"}],"visa":[],"liveness":{"score":100,"band":"hot","label":"Hiring now","p_open":1,"p_active":1,"p_room":1,"age_days":2,"expected_fill_days":12,"reasons":["conf:0","wave","urgency","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/jams-case-coordinator","json_url":"https://alion.io/job/jams-case-coordinator.json","meta":{"generated_at":"2026-10-24T09:15:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752882},"rest":"https://alion.io/mcp/rest/get_company?id=1752882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjams-case-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjams-case-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjams-case-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jams-case-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjams-case-coordinator"}]}