{"id":2464147,"url":"https://alion.io/job/jams-case-manager-paralegal","title":"Case Manager (Paralegal)","company":{"id":1752882,"name":"JAMS","domain":"jamsadr.com","url":"https://alion.io/company/jamsadr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":764},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T18:02:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T18:02:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWe are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.\nA Brief Overview\nThe Case Manager (\"CM\") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and experiences. The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution (\"ADR\") process.\nResponsibilities\nManages case files, maintains accurate records and ensures that all case-related documents are up to date.\nPrepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.\nSchedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.\nProvides exceptional client service by responding promptly to general inquiries and website information requests.\nSupports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.\nMonitors case timeliness and deadlines; ensures all milestones are met.\nCommunicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.\nEngages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.\nBuilds foundational knowledge of ADR practices and procedures through training and hands-on experience.\nOther duties as assigned within similar scope.\nQualifications\nBachelor's Degree in Business, Operations, Management, or related field. (Preferred)\n2-4 years of working in case management. (Required)\n2-4 years of working in legal and client service role. (Required)\n1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. (Required)\nProficiency in all ADR processes and procedures including mediation, arbitration and court reference matters. (Required proficiency)\nKnowledge of Panelists’ proficiency, practice areas and preferences in the local Resolution Center (RC). (Preferred proficiency)\nComputer literate and proficient in all software programs required for the position. (Required proficiency)\nWritten and verbal communication skills. (Required proficiency)\nEmotional intelligence and adaptability under pressure. (Required proficiency)\nAbility to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. 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