{"id":2693282,"url":"https://alion.io/job/jams-client-experience-coordinator","title":"Client Experience Coordinator","company":{"id":1752882,"name":"JAMS","domain":"jamsadr.com","url":"https://alion.io/company/jamsadr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T09:34:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T21:21:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nWe are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.\nA Brief Overview\nProvides a high level of service and administrative support to clients, panelists, and associates. Enhances the client experience by creating a welcoming and inviting office atmosphere and providing concierge service. The CES might assist multiple RCs and is expected to collaborate with local management in regard to the general functions in support of the Resolution Center (\"RC\"). Serves as a mentor for other team members in the office and region. Handles front desk training and back office administrative support; assists with team and/or event coverage. Develops and manages relationships with vendors.\nResponsibilities\nWhat you will do\nProvides professional concierge-level client services (e.g., leads client and neutral check-in, roomassignments, and oversees front desk logistics and responsibilities). Assists associates, panelists, clients,and vendors including handling special needs and requests like ADA accommodations for JAMS guests.Assists in the moderation of virtual and hybrid hearings, answers phones, and routes inquiries asappropriate.\nFacilitates the coordination of food and beverage service (e.g., cafés, snacks, and beverages). Handles theset-up and breakdown of lunch buffets. Maintains a list of lunch and snack vendors whose quality isaligned with JAMS’ expectations. Researches potential vendors and snack varieties based on clientneeds/use. Adheres to the welcome and after-hours protocols and engages with JAMS panelists throughoutthe day.\nProvides technical support for on-site cases in tandem with the management and the Client ExperienceVirtual teams. Supports panelists and clients with technological needs, addresses assistance requests, andtroubleshoots inquiries throughout the day. Coordinates tech set-ups and logistics for in-person and hybridhearings. Liaises with the IT department for tech support and logistics.\nActs as point of contact in the absence of the Manager Client Experience. Communicates with managementregarding the general status of RC and region, facility issues, panelist concerns, etc. Liaises with otherdepartments as it relates to event planning; assists with cost containment practices; streamlines front deskprocedures; and partners with management to address safety plans, evacuation procedures, etc. Contacts theHR department, in partnership with management to seek clarification on any JAMS workplace relatedpractices.\nPerforms administrative tasks (e.g., case management support, filings, etc.), prepares and distributes mail,conducts data entry, maintains document retention, and assists on other projects and participates incommittees as designated by their manager.\nMaintains inventory, orders office supplies, and manages pick-up and delivery services. Monitors facilityequipment (e.g., printers, coffee machines, postage machines, etc.).\nServes as the safety response coordinator and the on-site contact when there is a complex room request.\nEnsures all new panelists are welcomed and oriented to the organization.\nUp to 15% travel to RC's as assigned by manager to assist with tech set-up and training.\nOther duties as assigned within similar scope.\nQualifications\nHigh School or equivalent (GED). Required\nBachelor's Degree in Business, Business Administration, or related discipline. Plus\n4-6 years of working in a comparable professional services environment. Required\n4-6 years of working in a legal and client service role. Plus\n1-3 years For Internal candidates, proven ability as a Client Experience Coordinator, or similar position to lead or mentor. Required\nKnowledge of all processes, procedures, and policies required to perform duties effectively. (Required proficiency)\nComputer literate and proficient in all software programs required for the position. (Required proficiency)\nVerbal and written communication skills. (Required proficiency)\nAbility to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)\nAbility to troubleshoot technical issues while working with remote IT support. (Required proficiency)\nAbility to operate virtual media software, connect to Zoom sessions, and connect audio calls to video calls. (Required proficiency)\nPrior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)\nAbility to proactively verify and test existing A/V equipment. (Plus proficiency)","description_format":"text","description_chars":4647,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-16T09:34:30Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.87,"p_room":0.945,"age_days":7,"expected_fill_days":12,"reasons":["conf:0","urgency","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/jams-client-experience-coordinator","json_url":"https://alion.io/job/jams-client-experience-coordinator.json","meta":{"generated_at":"2026-10-24T22:41:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1752882},"rest":"https://alion.io/mcp/rest/get_company?id=1752882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjams-client-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjams-client-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjams-client-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jams-client-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjams-client-experience-coordinator"}]}