{"id":1122104,"url":"https://alion.io/job/jams-software-technical-support-engineer","title":"Technical Support Engineer","company":{"id":697372,"name":"JAMS Software","domain":"jamsscheduler.com","url":"https://alion.io/company/jamsscheduler","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-22T14:47:28Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-17T04:31:17Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"We are seeking a highly skilled Technical Support Engineer to join our team and provide exceptional customer service for enterprise workload automation solutions. In this role, you will diagnose and resolve complex technical issues, collaborate with engineering teams for escalations, and partner throughout the sales cycle to ensure appropriate client solutions. If you thrive in problem-solving, have strong scripting skills, and enjoy working in dynamic environments, this position is for you.\nKey Responsibilities\nRespond to and resolve technical support tickets within defined SLAs.\n\nDiagnose and troubleshoot complex issues related to workload automation and system integrations.\n\nAnalyze, validate, transform, and reconcile environmental data during migration.\n\nEnsure accuracy and integrity even when source and target platforms had partial compatibility.\n\nPerform root cause analysis and implement preventive measures to reduce recurring incidents.\n\nCollaborate with development teams to escalate and resolve bugs or system defects.\n\nParticipate in the on-call rotation to provide support for critical incidents.\n\nCreate and maintain scripts (PowerShell, Bash, Python) to automate routine tasks and improve efficiency.\n\nDocument solutions and contribute to the internal knowledge base for future reference.\n\nMonitor system performance and proactively identify potential issues.\n\nMay assist with minimal solution engineering or product demos on an ad-hoc basis (limited time commitment).\n\nProvide clear and professional communication with clients during issue resolution.\n\nParticipate in the on-call rotation to provide after-hours support for critical incidents, including overnights.\n\nAbility to work Western, Mountain, or Central time zone hours.\n\nRequired Skills & Qualifications\n4+ years experience in a technical support position, interacting directly with both customers and engineering teams.\n\nStrong diagnostic and troubleshooting skills in enterprise environments.\n\nExperience with data migrations\n\nProficiency in scripting languages: PowerShell, Bash, and Python.\n\nSolid understanding of Windows and Linux operating systems.\n\nExperience with SQL for data queries and troubleshooting.\n\nFamiliarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools.\n\nExcellent communication skills for explaining technical concepts to non-technical stakeholders.\n\nAbility to work under pressure and prioritize multiple incidents effectively.\n\nPreferred Qualifications\nExperience with workload automation platforms or similar enterprise software.\n\nKnowledge of networking fundamentals and cloud environments (AWS, Azure).\n\nExposure to ITIL practices and incident management workflows.\n\nWhy JAMS\n100% remote work environment with colleagues around the globe\n\nCompetitive benefits\n\n401k program and employer match\n\nFlexible PTO\n\nPaid Holidays","description_format":"text","description_chars":2859,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & 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