{"id":2618015,"url":"https://alion.io/job/janneycom-complex-operations-manager","title":"Complex Operations Manager","company":{"id":1945292,"name":"JanneyCom","domain":"janney.com","url":"https://alion.io/company/janney","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-05-11T04:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T12:29:01Z","board_verified":true,"closed_at":null,"days_open":158,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":158},"description":"The Complex Operations Manager is responsible for all operational, administrative and client support functions within a Complex (group of branch offices). The Complex Operations Manager also performs certain client supervision and support staff supervision for a Complex as delegated by the Complex Manager. This individual will function as an integral part of the Complex Manager’s team and work closely with the Compliance and Operations departments. Additionally, this individual will coordinate any operational matters involving the Complex with Home Office Operations staff and others in the firm.\n\nMajor Responsibilities\nOverall supervisory responsibility for all branch operations functions in the Complex including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.\nSupervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules. Specific supervisory tasks include but are not limited to:\nSourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.\nConducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.\nProviding feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.\nProvide work direction to Private Client Associates and/or other members of the support staff and coordinate workflow within the office.\nAssist others by acting as a resource in the areas of training, coaching, and mentoring.\nActively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.\nPerform other duties as required that contribute to the overall effectiveness of the position and the complex as a whole.\nMay be involved with on-boarding new FAs to the branch.\nCoordinate Complex recruiting activities with the Regional Assistant and Home Office as required.\nRequirements and Qualifications\nHigh School diploma, Bachelor’s Degree preferred\nProfessional Licenses: Series 7, 9 and 10, 63 and 65 (or 66)\nExcellent customer service skills\nComputer skills in Word, Excel, PowerPoint and Outlook\nAble to work-effectively in a fast paced, deadline oriented environment. \nStrong attention to detail\nAble to work effectively as part of a team\nSome travel may be required\nHigh ethical standards\n\nThe compensation package for this position consists of a base salary, (with eligibility for an annual bonus/commissions if applicable) as well as eligibility to participate in all company benefits offered by Janney to full-time employees including health, dental, medical coverage, disability income protection, life insurance, PTO/vacation, holidays, and 401(k). The salary range for this position will be $100,000 to $150,000. Total compensation packages at Janney are based on experience, skills, credentials, and geographical location, of each specific candidate.\n\nWhy work for us?\nBenefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee’s life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus, Employee Ownership, and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future. Explore further.\nJanney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments. We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm. Fostering a positive workplace experience remains a top priority. People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.","description_format":"text","description_chars":4614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-15T12:41:47Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.213,"p_room":0.28,"age_days":158,"expected_fill_days":26,"reasons":["conf:2","urgency","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/janneycom-complex-operations-manager","json_url":"https://alion.io/job/janneycom-complex-operations-manager.json","meta":{"generated_at":"2026-10-16T13:27:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1945292},"rest":"https://alion.io/mcp/rest/get_company?id=1945292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjanneycom-complex-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjanneycom-complex-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjanneycom-complex-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/janneycom-complex-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjanneycom-complex-operations-manager"}]}