{"id":2023193,"url":"https://alion.io/job/jarvis-connect-technicien-informatique-expert-hf","title":"Technicien Informatique Expert H/F","company":{"id":3909546,"name":"Jarvis 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de saisie, de catégorisation et de traitement.\n\nMettre en œuvre et piloter les plans d'amélioration de la qualité des données.\n\nDéfinir, produire et suivre les indicateurs de qualité.\n\nConcevoir et analyser des KPI de pilotage opérationnel.\n\nAnimer les revues qualité avec les responsables opérationnels.\n\nHarmoniser les pratiques de traitement, de qualification et de clôture des tickets.\n\nAccompagner les équipes support dans l'application des bonnes pratiques.\n\nContribuer à la fiabilisation des données et à l'amélioration continue des processus IT.\n\nProfil recherché\nProfil recherchéIssu(e) d'une formation informatique vous bénéficiez d'une première expérience aboutie sur un poste similaire qui vous a permis de développer les compétences techniques suivantes: Solide expérience dans un environnement Support IT / Service Desk.\n\nMaîtrise des outils ITSM, notamment ServiceNow.\n\nBonne connaissance des référentiels et processus ITIL.\n\nExpertise en contrôle, analyse et qualité des données.\n\nTrès bonne maîtrise d'Excel (niveau avancé).\n\nConnaissances de Power BI appréciées.\n\nCapacité à construire, analyser et présenter des indicateurs de performance.\n\nExpérience dans l'animation d'ateliers, de revues qualité et de plans d'actions.","description_format":"text","description_chars":1898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long 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