{"id":1572205,"url":"https://alion.io/job/jas-customer-service-manager","title":"Customer Service Manager","company":{"id":1988301,"name":"JAS Worldwide","domain":"jas.com","url":"https://alion.io/company/jas-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":52,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2020-12-29T00:00:00Z","employer_posted_date":"2020-12-29","last_verified_at":"2026-10-03T23:40:14Z","board_verified":true,"closed_at":null,"days_open":2105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":2104},"description":"JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.\nThis position is responsible for ensuring business retention and development and includes tactical and strategic responsibilities. Is responsible to improve the day-to-day execution of the service delivered to accounts.ESSENTIAL FUNCTIONS:\nLead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origin/destinations.\nCreate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.\nPenetrate organizational structure and develop relationship beyond main points of contact.\nMaintain rates and assess yields on a monthly basis.\nMonitor account for timely payments and assist with collections on past due invoices.\nSet up internal reports to monitor our performance in meeting critical milestones.\nImmediately communicate any issues or exceptions to Operations.\nAssign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution.\nManage and lead business reviews; establish a quarterly review cycle, at a minimum.\nEngage Sales and Operations to participate in client meetings, presentations, and business reviews.\nWhen necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction.\nUpdate status of progress on business opportunities.\nContinuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.\nEnsure all company policies and regulatory requirements are adhered to.\nUnderstand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.\nContinuously pursue and implement more efficiency and cost reduction measures.\nIdentify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.\nCreate a business development plan with short- and long term business objectives initiatives and quantified value-added contributions.\nOther duties as requested\nSUPERVISORY RESPONSIBILITIES:\nThe incumbent will have directly and/or indirectly employees \nQUALIFICATIONS:\nExcellent organizational skills; written and verbal communication skills.\nStrong customer service, problem-solving and interpersonal skills.\nBe result oriented with the ability to troubleshoot\nGood analytical and program management skills; \nMust be flexible and respond easily to changing demands.\nGood Interpersonal relationship, able to interact positively and effectively with co-workers, subordinates and supervisors\nEDUCATION AND EXPERIENCE:\nMinimum two years’ experience in the industry, or a related service industry.\nMinimum one-year operational experience in the service(s) the account utilizes.\nCommand of Word, PowerPoint and Excel.\nENVIRONMENT :\n100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to__ %) required in support of the position’s responsibilities.\nWhile performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.\nADDITIONAL:\nThe responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.\nThe above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.\nDEFINITIONS: (if any abbreviation, the meaning needs to be inserted)\nManagement retains discretion to add or change duties of this position at any time.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T08:20:59Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.054,"p_room":0.28,"age_days":2104,"expected_fill_days":13,"reasons":["conf:23","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jas-customer-service-manager","json_url":"https://alion.io/job/jas-customer-service-manager.json","meta":{"generated_at":"2026-10-04T02:03:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2805,"day_limit":5000,"remaining_today":2195,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}