{"id":1572130,"url":"https://alion.io/job/jas-customer-success-manager","title":"Customer Success Manager","company":{"id":1988301,"name":"JAS Worldwide","domain":"jas.com","url":"https://alion.io/company/jas-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":51,"ghost_share":0,"stale_share":0.961,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Vietnam"],"countries":["SG","VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-12T16:01:47Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.\nThis role may operate at the Global, Regional, or National (Country) level.Global Customer Success Manager (GCSM)\nRegional Customer Success Manager (RCSM)\nNational Customer Success Manager (NCSM)\nThe Customer Success Manager is responsible for leading tactical, strategic, and customer experience initiatives for designated high-value accounts. This work is carried out in close coordination with the Global Strategic Account Manager, Regional Account Manager, and/or National Account Manager, depending on scope. The role also collaborates with Customer Experience team members as needed to ensure a seamless and effective customer journey.\nThe time allocation should be approximately;\n· 20-30% - Strategic Development and Initiatives\n· 70-80% - Tactical, Operational & Process Management\nResponsibilities\nIncreased Consistency in Operational PerformanceSOP Creation & DistributionEnsure understanding by operations.\n\nReport Creation / Monitoring / Distribution\nDevelop and maintain client specific SOP requirements.\nSupport GSAM/RAM/NAM with preparation of subsidiary QBRs internally on behalf of the client and account management team\nMonitor and report on milestones as well as engage in claims and operational escalations.\nRecord and monitor non-conformities and make sure corrective actions are implemented timely.\nEnsure operational teams keep track of all specific customer requirements.\nSupport operational staff when external client escalations occur. Act as main escalation point on external operational challenges.\nDesigns, develops, and manages client specific reports or analytics.\nSupport on implementing new lanes/new businesses within the account.\n\nCustomer ExperienceCoordinate customer experience surveys and establish external scorecards with customers.\nDeploy targeted improvement initiatives as value add resulting from survey feedback.Supply chain optimizations.\nTransport flow optimizations.\nCost reductions\nOthers as needed and identified.\n\nMeasures and monitors all external KPI elements to ensure client satisfaction and internal compliance.\n\nSupport GSAM/RAM/NAM with overall business relationship\nCommercial Analytics supporting GSAM/RAM/NAMCompilation, monitoring and analyzing of net costs, achieved costs and costs optimizations,\nMonitor AR regionally and escalate situations as needed.\nReport on and monitor volume trend, customer forecasts and business realized.\n\nMarket Analysis / Industry Awareness\nDrives collaborative efforts within team, supporting and sharing best practices in the following key areas.Customer Reviews/QBR feedback\nOperational Execution\nValue add Programs\nProcess Improvements\nTechnology Offerings\n\nCore Elements\n Lead Customer ExperienceConsistency Across Accounts and Region\nImproved competency\nSpeed of Response\nExecutive Alignment\nConsistency of Account Management (at each level)\nMarket Analysis / updates\nClaims\n\nLead Value Add ProgramsInnovation\nSavings Tracker\nCustomer Engagement\nProduct Diversification\n\nLead Process ImprovementsCycle Time Analysis / savings\nCost\nTechnology\nProduct\n\nLead TechnologyDeployment\nIntegration\nCustomer Adoption\n\nSupportGSAM/RAM/NAM on Strategic Business PlansClear Objectives\nReal Measurable Goals\nOwnership and AlignmentGeo / Product\n\nSupportGSAM/RAM/NAM on bid management in collaboration with stakeholders like procurement and RFQ desk etc.Preparation\nStrategy\nExecution\nTeam Management\nSolution Design\nRate discussions / revisions / updates\nContractual discussions and updates\n\nSupportGSAM/RAM/NAM on Customer Business ReviewsPreparation\nBranding, data, reporting & other analytics\nFormatting\nConsistencyContent\nPresentation\n\nValue Tracking\n\nSupportGSAM/RAM/NAM on ProfitabilityYield/Margin Management\nMarket Competitiveness\nStakeholder Participation\n\nOrganizational Structure & Compensation\nCustomer Success Manager Org StructureGCSM Reports to VP, Global Strategic Account Management\nRCSM Reports to Regional Head of Account Management\nNCSM Reports to Country Head of Account Management\nThe Customer Success Manager will be dedicated to 1-4 accounts and closely work with GSAM/RAM/NAM on global, regional, and/or national tactical, operational and customer experience initiatives\nAccounts ManagedPeriodically accounts may be added and/or removed from an individual Customer Success Manager. Reasons include, but are not limited to;Shipment Volume / Workload\nChange in Client Organization Structure\nAccount Needs (current or new accounts)\n\nQualifications\nExcellent Organizational Skills\nExcellent written and verbal skills\nExcellent presentation and interpersonal skills\nThorough knowledge of transportation industry logistics and freight forwarding\nThorough knowledge of successful sales techniques\nStrong computer skills including Microsoft Office suite\nDetail oriented, able to multitask and meet deadlines\nSelf-motivated, able to work in a team and independently\nEducation and Experience\nCollege degree preferred\n3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry\nExperience with CRM system\nMeasurements\nMonthly GP report - Actual vs Budget\nMonthly volume report\nNumber of calls / meetings conducted via Teams\nCompleted Improvement / Supply Chain optimization Initiatives\nAmount of survey conducted.\nDefined subject to Account portfolio and customer specific requirements\nADDITIONAL:\nThe responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.\nThe above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.\nManagement retains discretion to add or change duties of this position at any time.","description_format":"text","description_chars":6382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T08:20:59Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.388,"p_room":0.75,"age_days":33,"expected_fill_days":39,"reasons":["conf:3","stale_co","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/jas-customer-success-manager","json_url":"https://alion.io/job/jas-customer-success-manager.json","meta":{"generated_at":"2026-10-12T16:24:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988301},"rest":"https://alion.io/mcp/rest/get_company?id=1988301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjas-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjas-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjas-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jas-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjas-customer-success-manager"}]}