Operations Team Member-Bufallo Mall Java Branch

Duties & Responsibilities

• Deliver food orders from the kitchen to tables promptly and accurately.
• Ensure food presentation, temperature, and quality meet restaurant standards.
• Communicate with kitchen and service staff regarding order status and guest needs.
• Maintain the cleanliness of the waiter stations and the restaurant.
• Always follow food safety and sanitation guidelines.
• Assist with restocking condiments.
• Support opening and closing duties as assigned depending on the business dynamics.
• Maintain  a clean, tidy, and working tables at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Consistently follows the set Standard Operating Procedures S.O.Ps during production.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.
• Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of the general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Food preparation, presentation, correct storage, and production of the right quality.
• Assist the wait staff during busy shifts to reduce the customer wait time and ensure all meals are served hot and fresh.
• Cleaning of guest and staff washrooms.
• Cleaning and sanitization of the general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Correct use of detergent.

Qualifications

• Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
• Must be flexible, a team player, highly responsible & reliable.
• Must be customer-oriented and have excellent customer care techniques and application.
• Ability to upsell and inform our guests about new menu products.
• Must be result-oriented, self-driven, articulate, and pro-active.
• In-house training in service.
• 6 months working experience as a certified Java House Staff. Ability to work under pressure and long hours.
• Must have a KCSE certificate with a mean grade of C plain.
• Must be interested in the hospitality industry.