{"id":3442625,"url":"https://alion.io/job/jay-group-account-manager","title":"Account Manager","company":{"id":2388846,"name":"Jay Group","domain":"jaygroup.com","url":"https://alion.io/company/jaygroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T06:20:28Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T02:54:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Account Manager position is available for our Corporate Office in Lancaster, PA with our Client Services team. Candidate should have previous customer service and project management experience. This role supports clients pertaining to special projects, inbound receipts, order fulfillment, and returns processing. The successful candidate has a great opportunity for career growth in the department to become an Sr Account Manager.\nAccount Manager Job Responsibilities:\nBuilds strong relationships internally and externally to create an exceptional customer experience.\nAssists in project execution by implementation of activities associated with project set-up, implementation, site-specific client projects and quality control as assigned by Account Manager(s) and Client Services management.\nSupports smaller accounts as assigned key point of contact and directly supports meeting client requirements through effective decision making.\nParticipates in Client Satisfaction Team (CST) meetings as required. \nServes as back-up for other team members in the department.\nPerforms order and transaction entry daily and as needed. Manages held orders, back orders, drop ship orders, and order status changes. Will also escalate order issues/challenges internally for resolution and communication to client as needed.\nSubmits daily, weekly, and monthly reports/projects (work orders) to facilities as required for assigned accounts directly in system or via the entry of scheduled activities and makes sure these are billed timely and accurately. May be required to change dates and other report values, as needed.\nPerforms the following as needed internally or as required for accounts: file transfers and e-mail, maintain out-queues and message logs. Research problems and discrepancies as required by reviewing order details, cycle count results, receiving paperwork and other documents. Develops and maintains procedures for assigned accounts.\nPerforms other duties as necessary and/or assigned.\nQualifications\nQualifications:\nHigh School Diploma or GED required.\nPrevious experience managing projects is preferred.\nTwo (2) years’ experience with a warehouse management system or Business Intelligence tool preferred.\nAbility to read and comprehend simple instructions, short correspondence, and memos. \nAbility to write effective and engaging correspondence both internally and externally. \nIntermediate level Excel skills preferred. \nAbility to apply conduct instructions in written, oral, or diagram form. \nAbility to deal with problems involving several concrete variables in standardized situations and make suggestions and escalate potential challenges to Client Services management. \nMust be able to manage multiple tasks simultaneously, collaborate well with peers, and maintain composure during difficult or stressful situations.\nProficient knowledge of Microsoft Word, Excel, Outlook, and PowerPoint arerequired.\nAbout Jay Group:\nJay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.\nBenefits:\n401K with company discretionary match\nBus Discount Program\nDental Insurance\nEmployee Assistance Program\nHealth Insurance\nLife Insurance\nLong Term Disability insurance\nPaid Holiday Hours\nPaid Time-Off\nPlum Benefits\nShort Term Disability Insurance\nVolunteer Community Service Hours paid by the company\nVision Insurance\nWeekly Pay\nWhat does it take to be a Jay Group Team Member?\nUphold Jay Group Core ValuesMake it Possible: We happily and skillfully remove barriers to success for our clients and our employees.\nDrive to Innovate: We have a relentless drive to innovate, simplify and continually improve.\nWe Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.\nBuilt on Trust: We live our legacy of being open, honest, ethical, and genuine.\n\nHave a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.\nMust be willing to submit a background check.\nAbility to work legally in the United States\nEqual Employment Opportunity Employer\nJoin our team!","description_format":"text","description_chars":4457,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-29T06:20:28Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/jay-group-account-manager","json_url":"https://alion.io/job/jay-group-account-manager.json","meta":{"generated_at":"2026-11-01T09:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2388846},"rest":"https://alion.io/mcp/rest/get_company?id=2388846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjay-group-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjay-group-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjay-group-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jay-group-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjay-group-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3442625}},{"tool":"search_jobs","arguments":{"company":"jaygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3442625},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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