Customer Success Manager

Description

DLP's rule-based framework is broken. We asked machines to find problems with rigid rules, then expected humans to investigate the noise - an impossible task. Jazz is the new model. It starts with total coverage from a forensic endpoint agent and uses a powerful Agentic Investigator that learns your business. It delivers clear, pre-investigated answers instead of alerts, and is designed to be run by a single person. Finally, DLP that works.

We're looking for a Customer Success Manager who makes every customer feel like Jazz was built for them. Not by checking in - by knowing their environment, reading the signals before anything escalates, and turning platform data into a story their CISO can take to the board. You own the full post-sale lifecycle: onboarding, adoption, renewal, and everything in between.

What You’ll Own:

• Full lifecycle ownership. From kickoff through renewal and expansion, lead structured onboarding, drive adoption, and ensure customers realize value quickly.
• Churn prevention. Build and maintain health scores across your portfolio and act on risk before it escalates. You know an account is in trouble before anyone tells you.
• Executive relationships. Run quarterly EBRs with executive attendance, lead customer advisory boards, and hold your own in a room with a CISO.
• Product feedback loop. Build a systematic Voice of Customer program - capture alert patterns, feature requests, and expansion signals, and partner with Product to turn them into roadmap priorities.
• Commercial ownership. Own renewal conversations, identify expansion opportunities, and run account save plans for at-risk customers with documented actions, timelines, and owners.
• Advocacy pipeline. Own case studies, Gartner Peer Insights reviews, customer speakers, and logo approvals. Turn happy customers into active advocates.
• Salesforce hygiene. 100% - every call, every action item, every risk flag logged.

What We’re Looking For:

• College degree required. Technical or business background preferred.
• 4-7 years in a customer-facing B2B SaaS role, with at least 3 years in security or a security-adjacent product (identity, compliance, endpoint, CASB, or similar).
• Startup experience - you've built processes that didn't exist yet and know what it means to create structure where there is none.
• Has managed a portfolio of enterprise accounts with ARR responsibility.
• Has been in a room with a CISO and held their own - not just presenting slides but having a real conversation.
• Proficient in Salesforce - health scores, activity logging, pipeline management, reporting.
• Strong written communication - you write crisp CSM summaries, EBR decks, and save plans that people actually read.
• High EQ - you read the room, pick up frustration before it's said, and know when to push and when to listen.
• Commercial instincts - you can have a renewal, pricing, or overage conversation without making it awkward.
• Storytelling - you take platform data and turn it into a narrative a CISO can take to their board.
• Resilient and steady - things go wrong. Agents cause performance issues. Features ship late. Champions leave. You stay solution-oriented and don't let the customer feel your stress.
• Relentless follow-through - you do what you say you will do, every time.

Why Join Jazz?

• Own a CS function that is still being built - you'll have real influence over how the team, the processes, and the customer experience take shape.
• Work with a product that is genuinely differentiated - selling something customers actually want to use makes the CS work easier and more rewarding.
• High proximity to founders, product, and GTM leadership from day one.
• A chance to be in the room where the category is being defined - Jazz is not a point solution chasing an existing market.
• Strong proof points already in market: CrowdStrike, AWS, and NVIDIA Startup Nest winner, 20 customers, $61M raised from Glilot and Team8.

Our office is at Sonol Tower in Tel Aviv, next to Carlebach train station.