{"id":3059921,"url":"https://alion.io/job/jb-hi-fi-customer-service-manager","title":"Customer Service Manager","company":{"id":678134,"name":"JB Hi-Fi","domain":"jbhifi.com.au","url":"https://alion.io/company/jbhifi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maroochydore, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T03:23:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T15:00:53Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.\nWe offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.\nGreat careers start at The Good Guys - begin your journey with us today.\nWhy join The Good Guys?\nFast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.\nCompetitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.\nAccess to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).\nFantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.\nWe offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.\nOur Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.\nOur Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.\nDemonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.\n Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.\nKey Responsibilities\nCoach and develop Warehouse and Customer Service teams’ knowledge and capability. \nDeliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries. \nEnsure store is meeting all compliance and legislative requirements. \nMonitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures. \nEstablish and oversee effective warehouse inventory management processes and systems. \n Key Competencies for Success in This Role\nCustomer Focus - Does everything through eyes of the customer. \nDrives Results - Consistently achieves results, even under tough circumstances. \nDevelops Talent - Identifies and develops talent to build careers and meet organisational goals. \nPlans and Aligns - Plans and prioritizes to align with organisational goals. \n If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.\nThe Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. 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