{"id":1065444,"url":"https://alion.io/job/jb-hi-fi-customer-service-team-member-8","title":"Customer Service Team Member","company":{"id":678134,"name":"JB Hi-Fi","domain":"jbhifi.com.au","url":"https://alion.io/company/jbhifi","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Hervey Bay, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-31T04:15:36Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-09-23T20:06:28Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.\nWe offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.\nGreat careers start at The Good Guys - begin your journey with us today.\nWhy join The Good Guys?\nFast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.\nCompetitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.\nAccess to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).\nFantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.\nWe offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.\nOur Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.\nOur Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.\nDemonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.\n Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.\nKey Responsibilities\nDeliver effective store administration in line with standard procedures, including:\n\nCash handling and tendering transactions\n\nStore multi-channel fulfilment and stock integrity\n\nTelephone management and enquiries\n\nMarketing and promotional activity\n\nContribute to financial performance through effective inventory management and management of controllable expenses.\n\nManage all sales channel fulfilment in line with procedures.\n\nWork collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.\n\nContribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.\n\nContinuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.\n\n Key Competencies for Success in This Role\nCustomer Focus - Does everything through eyes of the customer. \nDrives Results - Consistently achieves results, even under tough circumstances. \nDemonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses. \n If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.\nThe Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply!","description_format":"text","description_chars":3663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-09-19T16:24:55Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.242,"p_room":0.35,"age_days":54,"expected_fill_days":22,"reasons":["conf:8","evergreen","wave","win:tail"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jb-hi-fi-customer-service-team-member-8","json_url":"https://alion.io/job/jb-hi-fi-customer-service-team-member-8.json","meta":{"generated_at":"2026-09-23T20:37:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}