JB Business: Inside Sales Account Manager (VIC)

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers - our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

As an Inside Sales Account Manager within the JB Business Team, you'll deeply understand client needs, taking a leading role in seamless end-to-end service. This includes onboarding, accurate quoting, smooth ordering, and effective stock management via our vast supplier network. You'll also excel in the innovative JB Business e-commerce platform, boosting online transactions and earning a share in the resulting sales - a rewarding aspect that truly sets us apart.

This entry-level support office opportunity is tailored for individuals who are enthusiastic about embarking on a journey or advancing in a sales career - irrespective of your background or prior experiences. Whether you're taking your initial steps into the realm of sales or already possess a track record, this role extends a warm and inclusive platform for honing your personal growth and achieving excellence.

Key Responsibilities

• Build strong customer relationships, providing comprehensive support to guide your clients
• Efficiently manage quoting, ordering stock, and key stakeholder relationships
• Utilize cold and warm calling for prospecting and lead generation
• Maintain thorough CRM records, enhancing pipeline visibility
• Collaborate closely with team members, suppliers, and customers for seamless operations
• Excel in email communication, engaging clients and stakeholders regularly
• Work autonomously while meeting business KPIs
• Develop accurate sales forecasts for strategic insights

The Inside Sales Account Manager role operates Monday to Friday (3 days in office 2 days' work from home), no weekend or evenings work!

To be Successful in this role, you will need:

• Effective Communication: Excel in phone and email communication, and rapport-building
• Problem Solving and Initiative: Embrace feedback, creatively solve issues, and take calculated risks
• Salesforce CRM Mastery: Proficiently use Salesforce for leads, opportunities, and relationships
• Strong Analytical Skills: Interpret data and trends for informed decision-making
• Microsoft 365 Proficiency: Utilize Excel, Word, and more for productivity and collaboration
• Cold Calling Proficiency: Experience in Cold Calling and/or Call Centre roles is advantageous
• JB Hi-Fi Retail Experience: Prior experience or similar brand exposure advantageous
• Industry Experience: Prior Sales and Industry experience is advantageous
• LinkedIn Sales Navigator Experience: Prior experience with LinkedIn Sales Navigator is advantageous

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply!