{"id":2141612,"url":"https://alion.io/job/jb-hi-fi-reverse-logistics-specialist","title":"Reverse Logistics Specialist","company":{"id":678134,"name":"JB Hi-Fi","domain":"jbhifi.com.au","url":"https://alion.io/company/jbhifi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-09T03:12:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:51:04Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers - our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.\nWe offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.\nJB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.\nWhy join JB Hi-Fi?\nFast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued. \nCompetitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. \nAccess to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia). \nFantastic discounts across the JB Hi-Fi Group.\nWe offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offerhybrid working models for eligible roles. \nOur Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. \nOur Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. \nDemonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. \n This role is part of a team of Specialists responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys (JB Hi Fi Group). Working closely with the 3rd party Reverse Logistics providers, you will provide support with a strong customer focus to JB Hi-Fi & The Good Guys stores, Buying, Inventory, Finance Teams & Supplier partners to ensure optimised outcomes.\n*Please note, this role will be required to work a Tuesday to Saturday Roster*\nSupport stores & to administrate returns related tasks (transport of goods from stores Nationally for consolidation at 3PL warehouse, processing of faulty goods, Sale or Return programs, store back of house initiatives)\nProvide exceptional customer support to the JB Hi Fi Group store network/teams to support the return of goods, (faulty, Sale or Return, Warranty or otherwise) from stores to the JB Hi Fi Group’s 3rd party Reverse Logistics Provider.\nSupport stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse, reporting of non-compliance (COR, damaged product, packaging standards, goods labelling, etc.).\nAssist with in-transit related stock issues\nGeneral database maintenance and updates\nLiaise with suppliers/repair agents regarding customer repairs.\nWork with Suppliers to action queries/issues in a timely manner\n Preferred Experience\nDemonstrated ability to communicate with a wide range of internal & external stakeholders.\nStrong verbal and written communication skills\nRetail based experience ideally in Consumer Electronics\nPossesses a working understanding of Australian Consumer Law\nStrong systems literacy, including understanding of working directly with transactional systems & ticketing systems.\nIntermediate level skills in Microsoft Office Suite, especially Excel\nTask, timeline and process focused\nCompetencies\nCustomer Focus - Does everything through the eyes of the customer\nManages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems\nAction Oriented - Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm\nOptimises Work Processes - Creates the most effective and efficient processes to get things done\nCollaborates - Builds partnerships and works collaboratively with others to meet shared objectives\nDemonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses\n If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.\nJB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply!","description_format":"text","description_chars":4761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Commerce","Consumer Electronics","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-10-09T03:19:09Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:0","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/jb-hi-fi-reverse-logistics-specialist","json_url":"https://alion.io/job/jb-hi-fi-reverse-logistics-specialist.json","meta":{"generated_at":"2026-10-22T09:08:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678134},"rest":"https://alion.io/mcp/rest/get_company?id=678134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjb-hi-fi-reverse-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjb-hi-fi-reverse-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjb-hi-fi-reverse-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jb-hi-fi-reverse-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjb-hi-fi-reverse-logistics-specialist"}]}