{"id":4238462,"url":"https://alion.io/job/jbhunt-service-writer","title":"Service Writer","company":{"id":1795604,"name":"J.B. Hunt Transport Services","domain":"jbhunt.com","url":"https://alion.io/company/jbhunt-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Forest Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T16:04:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title:\nService WriterDepartment:\nProduction & Skilled TradesCountry:\nUnited States of AmericaState/Province:\nGeorgiaCity:\nForest ParkFull/Part Time:\nFull timeJob Summary:\nUnder routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance. Job Description:\nKey Responsibilities:\nKeep maintenance information systems updated with ETA's at all times \nObserve all Company safety requirements \nPerform other duties as required or assigned \nAdvise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.) \nInform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop \nInput repair order information to data processing system and close repair orders \nCoordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests \nArrange and create outsource forms for vendors to conduct repairs at the shop • Assist drivers and callers with general questions and/or direction\nCreate repair orders and passing work to technicians\nShift Schedule: Shifts may vary based upon location and business needs.\nIn addition to the company benefits listed below, the maintenance team will also have access to:\nCareer growth opportunities\nCompany-provided uniforms and annual boot program\nSafety culture with bonus incentives\nTechnicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program\nQualifications:\nMinimum Qualifications:\nHigh School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed \nPreferred Qualifications:\nAbility to exercise discretion \nAbility to make time-sensitive decisions \nAbility to multitask \nAbility to work both independently and as part of a team \nBasic deductive reasoning skills \nExperience working in a fast-paced environment \nProficient active listening skills \nProficient organizational skills \nProficient time management skills \nSelf-motivation \nAbility to wear appropriate work attire (protective gear/PPE)\nBasic Customer Service Skills Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling. \nThe expected starting pay range for this position: Competitive ranges available\nsign-on bonus available for a limited time.\nMust not have received a sign-on bonus from JBH in the last 12 months. Current employees are eligible for a sign-on bonus when accepting an eligible position that requires relocation of 50+ miles.\nDon’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.\nThis position is not eligible for employment-based sponsorship.\nApplicants can be considered for I, II, or Sr. Level [ Mobile Trailer ] Technician depending on verified years of experience and position availability.\nCompensation:\nFactors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.\nBenefits:\nThe Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.\nEducation:\nGED (Required), High School (Required)Work Experience:\nMaintenance, Technical Writing, Transportation/LogisticsJob Opening ID:\n00651772 Service Writer (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.","description_format":"text","description_chars":5458,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Parental leave","Relocation assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-11-13T11:48:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-13T16:27:04Z"},"pay":null,"html_url":"https://alion.io/job/jbhunt-service-writer","json_url":"https://alion.io/job/jbhunt-service-writer.json","meta":{"generated_at":"2026-11-13T16:27:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795604},"rest":"https://alion.io/mcp/rest/get_company?id=1795604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbhunt-service-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbhunt-service-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbhunt-service-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbhunt-service-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbhunt-service-writer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4238462}},{"tool":"search_jobs","arguments":{"company":"jbhunt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4238462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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