Billing Specialist

JBT Marel is seeking a detail-oriented and highly organized Customer Care Billing Specialist to join our team. This role is responsible for coordinating the billing and invoicing process for the Customer Care Project department, supporting more than $40 million in annual project and service revenue.

The ideal candidate is someone who enjoys working with numbers, managing multiple priorities, and ensuring billing information is accurate, complete, and processed on time. This position works closely with Project Management, Sales, Customer Care, and our Shared Service Center (SSC) to coordinate invoices, payments, expenses, change orders, and other billing activities.

If you are comfortable working independently, have strong attention to detail, and enjoy working in a fast-paced environment where priorities can change, this could be a great opportunity for you.

What You'll Do

• Collect and review weekly employee time sheets and expense information to support accurate customer billing.
• Post weekly labor and expense information and prepare billing worksheets.
• Coordinate manager approvals and submit invoice nominations to the Shared Service Center.
• Work closely with Project Management to establish invoice milestones and coordinate advance billing.
• Enter invoice-related transactions into the ERP system.
• Monitor advance payments and communicate payment issues or concerns to Sales and Project Management.
• Coordinate final billing activities and assist with project closeout procedures.
• Process additional revenue billings, credit memos, and other billing adjustments.
• Update project orders and revenue information when change orders are received.
• Process sales tax entries and customer billing requests.
• Complete credit/debit requests and other SSC forms as needed.
• Review billing information for accuracy, completeness, and compliance with established procedures.
• Investigate discrepancies and use sound judgment to resolve billing issues.
• Manage multiple projects and competing deadlines while maintaining a high level of accuracy.
• Perform other duties as assigned.

What We're Looking For

Required Skills & Qualifications

• 3-5 years of experience in billing, invoicing, accounting, project administration, or a related field preferred.
• Experience working with ERP systems and accounting processes preferred.
• FoodTech or manufacturing industry experience is a plus.
• Associate degree or equivalent education/experience preferred.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to analyze information, identify issues, and make sound decisions.
• Ability to work independently with minimal supervision.
• Ability to manage large amounts of data and multiple priorities while meeting tight deadlines.
• Strong written and verbal communication skills.
• Ability to understand and apply pricing, margin calculations, costing information, and billing procedures.
• Ability to interpret information from Sales, Project Management, and customers and determine the appropriate next steps.
• Strong interpersonal skills and the ability to work effectively with a variety of teams and departments.

What Makes Someone Successful in This Role?

We're looking for someone who is:

• Detail-oriented: You catch discrepancies before they become billing problems.
• Organized: You can keep track of multiple projects, deadlines, approvals, and billing requirements.
• Self-directed: You can take ownership of your work and move projects forward without constant direction.
• Analytical: You are comfortable working with numbers, data, pricing, and financial information.
• Resourceful: You can make sense of incomplete or changing information and know when to ask questions.
• Deadline-driven: You can prioritize competing requests and keep billing activities moving.
• Collaborative: You enjoy working with Sales, Project Management, Customer Care, Finance, and other teams to solve problems.

Work Environment

This is an office-based position in a fast-paced environment. The role involves working with large volumes of data, multiple projects, tight deadlines, frequent interruptions, and changing priorities.

Typical physical demands of an office environment apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

JBT Marel is an equal opportunity employer.