Collections Specialist
At JBT Marel, what we do matters. As one of the global leaders within food and beverage technology and automated systems, we know that the contribution of our employees, ultimately leads to the success of our business fortifying the future of food.
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development ensuring new experiences and challenges at JBT Marel in order to feed your growth!
The Collections specialist will be responsible performing activities for North American JBT Marel Entities under scope.
Responsibilities
Contacting customers on delinquent accounts for resolution and communicate account delinquency information to respective account executives.
Send dunning letters and make follow-up phone calls to delinquent customers/clients to recover amount owed to the company.
Build and deliver the required reporting package to the different Business Units and Management in Europe and US, and follow up on progress relating overdue balances.
Lead AR Meetings with Finance Teams and Sales Teams of JBT Marel EntitiesFocus on problem resolution, second level customer issue resolution and delivering performance that meets or exceeds service level agreements.
Analyze Credit and Collections services provided to all JBT Marel business units and provide assistance in the review, evaluation, standardization and continuous improvements initiatives execution for guaranteeing best quality and accuracy under a Service Level Agreement framework.
Contacting internal and external customers on delinquent accounts for resolution
Understand major customer profiles and billing process
Responsible for generating and reviewing AR aging to ensure compliance
Monitor customer account details for non payments - delayed payments and other irregularities
Send dunning letters and make follow-up via collection tool, email, phone calls to delinquent customers/ clients to recover overdue invoices
Research and resolve payment discrepancies - Identify short-pays
Reconciliation of accounts receivable balances and customer statements
Investigate and resolve customer queries
Commitment to continuous improvement of Collections Processes - Develop a recovery system
Assist in ad-hoc Collections projects as required.
Reporting to JBT SSC Management or internal customers - Operations Review and KPIs delivery and analysis.
Position Requirements
Bachelor’s degree in Finance or equivalent work experience required
1+ years of experience in Collections/Accounts Receivable is a must
Understanding of Collections processes and best practices
Experience with Microsoft Office suite required
SOX/Internal Controls knowledge.
Strong PC skills (Word, Excel, PowerPoint)
Data Accuracy
Strong ability to work with minimal supervision.
Excellent customer service skills
Shared Service center experience valuable
Ability to meet strict deadlines
Strong written and verbal communication skills in English and Spanish are essential
Other European language would be a +
Team player with strong analytical skills, critical thinking and attention to detail
The position is based in San Fernando de Henares - Madrid.
Daily Time will finished at 20:00 Madrid Time to align North American Activities.
Travelling might be required
Mobility: Position based in Madrid (San Fernando de Henares) and limited travelling within European Union or USA might be required.