{"id":459581,"url":"https://alion.io/job/jbt-marel-coordinator-customer-support","title":"Coordinator, Customer Support","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":39,"ghost_share":0,"stale_share":0.872,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boxmeer, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":109},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-15T05:12:31Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Do you feel grateful to have someone who counts on you? Our people do!\nAs a Customer Support Coordinator at JBT Marel you serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best in class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Boxmeer, the Netherlands, and work in close collaboration with other (service) colleagues.\nYour daily to-do list will look a lot like this:\nEngaging strongly with customers under their responsibility by proactively communicate throughout the customer journey.\nIdentifying opportunities to proactively promote services, spare parts, modifications, upgrades and special offers in line with customer needs.\nYou will work in close collaboration with other (service) colleagues to ensure an aligned approach to the customer.\nProactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.\nCollecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.\nWho are we?\nWe are an international team of problem-solvers, united behind one common goal - to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably.\nBeing the world leader in advanced food processing solutions, we’re in the unique position to make it happen. Having the opportunity is one thing, but turning it into something real is another.\nTo fulfil our mission, we need individuals with diverse perspectives and skills, fresh thinkers with an inner drive to improve themselves and the world around us.\nWhat’s in it for you?\nThere’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel.\nYou can expect:\nFreedom to take initiative and make a real impact in a growing global business.\nRecognition for your achievements.\nClear objectives and realistic demands.\nAn environment of trust and respect.\nWhat kind of a person are you?\nWe encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life.\nYou will recognize in yourself that you:\nHave excellent Dutch & English skills both in writing and speaking.\nAbility to build trust and lasting relationships with the customers.\nA customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.\nKnowledge of customer service processes and ideally worked in a Sales/ Service environment.\nExperience of using an ERP, CRM or field service management system.\nAppreciation of commercial service and business development.\nInterested?\nApply by clicking the apply button and share your CV with us\nLearn more about us at: JBT Marel | Transform the future of food\nFollow us on LinkedIn: JBT Marel: Overview | LinkedIn\nJoin us - and help shape the future of maintenance excellence at JBT Marel.\nUse of Technology in Our Hiring Process\nJBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.\nThese tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.\nAll applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.","description_format":"text","description_chars":3806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-06T10:31:36Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.258,"p_room":0.36,"age_days":78,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-coordinator-customer-support","json_url":"https://alion.io/job/jbt-marel-coordinator-customer-support.json","meta":{"generated_at":"2026-10-15T06:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176639},"rest":"https://alion.io/mcp/rest/get_company?id=176639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbt-marel-coordinator-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbt-marel-coordinator-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbt-marel-coordinator-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbt-marel-coordinator-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbt-marel-coordinator-customer-support"}]}