{"id":3891270,"url":"https://alion.io/job/jbt-marel-customer-support-coordinator-2","title":"Customer Support Coordinator","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":42,"ghost_share":0,"stale_share":0.548,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sabetha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:23:07Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T21:10:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Customer Support Coordinator is responsible for building strong customer relationships and driving aftermarket sales growth within assigned regions. This role works closely with customers, service technicians, parts sales, order fulfillment, and marketing teams to identify opportunities, promote equipment and technology solutions, and support customer success. The position evaluates equipment and processes, follows up on quotes, and helps ensure accurate and timely order fulfillment.\nKey Responsibilities\nCultivate relationships by building customer partnership with Wenger.\nDevelop and execute Aftermarket Sales strategy by market region.\nCollaborate with Service Technicians and Order Fulfillment to develop key contacts for new installs.\nPromotes current and new technology - hardware, software, ancillary equipment.\nCommunicates directly with responsible client points of contact.\nAnalyze current revenue vs. potential revenue on a per client basis.\nMust be familiar with standard concepts, practices and procedures relating to extrusion process and related technologies.\nRelies on experience and judgment to plan and accomplish goals to perform a variety of tasks.\nCustomer quote follow up, clarity, and liaison with Part Sales team to answer client questions.\nAssists Parts Sales to ensure customer’s orders are filled accurately and timely.\nCustomer Visits: sets up customer visits audit equipment and evaluate technological advances beneficial to customer. Analyzes the customer’s processes to avoid potential future problems and identify areas where a paid service trip is applicable.\nCustomer site visits: Aftermarket sales and courtesy visits to customer sites to evaluate solutions, cultivate relationships, and market aftermarket solutions.\nCollaborate with Marketing Department to develop and execute aftermarket sales marketing plan.\nQualifications\nAdvanced computer skills including MS Outlook, ProE, Visual, SharePoint and CRM.\nSolid problem solving skills and attention to detail.\nAbility to work in a team environment.\nAbility to understand and effectively communicate in the English language.\nHigh School diploma","description_format":"text","description_chars":2141,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Technology","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-06T21:23:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":49,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-customer-support-coordinator-2","json_url":"https://alion.io/job/jbt-marel-customer-support-coordinator-2.json","meta":{"generated_at":"2026-11-11T01:26:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":86,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176639},"rest":"https://alion.io/mcp/rest/get_company?id=176639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbt-marel-customer-support-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbt-marel-customer-support-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbt-marel-customer-support-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbt-marel-customer-support-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbt-marel-customer-support-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891270}},{"tool":"search_jobs","arguments":{"company":"jbtmarel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891270},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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