{"id":1140764,"url":"https://alion.io/job/jbt-marel-customer-support-coordinator-barcelona","title":"Customer Support Coordinator (Barcelona)","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":null,"sample_n":4535},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T11:10:56Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T04:27:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to deliver best-in-class customer experience in a global organisation?\nJBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain.\nIn this role, you will act as the primary point of contact for customers, managing enquiries and requests from initial contact through to successful delivery. You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades.\nThis is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.\nWhat you’ll be doing\nAct as the main point of contact for customer enquiries, managing requests from initiation through to completion.\nReceive and process service and spare parts requests, ensuring timely and accurate handling.\nPrepare, communicate, and follow up on quotations for service solutions and spare parts.\nCollaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.\nCoordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.\nProactively communicate with customers regarding status updates, changes, and progress throughout the service journey.\nIdentify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.\nAbout You\nYou are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You are proactive, organised, and able to manage multiple priorities while maintaining a strong focus on customer satisfaction.\nYou thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.\nYou’ll bring\nExcellent communication and interpersonal skills, with the ability to build strong customer relationships.\nA proactive and service-driven mindset with strong commercial awareness.\nStrong organisational skills and the ability to manage multiple tasks and deadlines.\nAbility to collaborate effectively across teams and functions.\nA structured and detail-oriented way of working.\nExperience working with ERP, CRM, or service management systems.\nA continuous improvement mindset focused on enhancing the customer experience.\nExperience & Qualifications\nEducation in Business Administration, Customer Service, or a related field.\nExperience in a customer service, service coordination, or sales support role.\nUnderstanding of service processes, spare parts, or industrial environments is an advantage.\nExperience with ERP/CRM systems or field service management tools.\nStrong English communication skills, both written and verbal (Spanish is required for the local market & Portuguese is desired).\nExperience working in an international, multicultural environment is a plus.\nWhat’s in it for you\nA dynamic and customer-facing role within a global organisation.\nThe opportunity to work closely with service, technical, and commercial teams.\nA collaborative and supportive working environment.\nOpportunities for personal development and career growth.\nExposure to global service operations and customer engagement processes.\nCompetitive salary and benefits package.\nA culture focused on teamwork, innovation, and continuous improvement.\nWho we are\nJBT Marel is a global leader in food processing technology, committed to transforming the industry through innovation, sustainability, and excellence. Our teams work across the world to deliver cutting-edge solutions that support safe, efficient, and sustainable food production.\nInterested?\nIf you’re ready to take the next step in your career and deliver outstanding customer experiences, we’d love to hear from you.\nApply online.\nLearn more about us at: https://jbtmarel.com\nFollow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/\nJoin us - and help shape exceptional customer journeys at JBT Marel.\n#LI-CM1\n#LI-HYBRID","description_format":"text","description_chars":4063,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-23T11:10:56Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-09-23T16:13:11Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-customer-support-coordinator-barcelona","json_url":"https://alion.io/job/jbt-marel-customer-support-coordinator-barcelona.json","meta":{"generated_at":"2026-09-23T16:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}