{"id":3846677,"url":"https://alion.io/job/jbt-marel-customer-support-coordinator","title":"Customer Support Coordinator","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":40,"ghost_share":0,"stale_share":0.65,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Apex, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T07:14:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nJBT Marel is seeking a detail-oriented and customer-focused Customer Care & Spare Parts Specialist to support our Prepared Foods North America Spare Parts business. In this role, you will help customers obtain the parts and support they need by processing orders, preparing estimates, answering questions, and coordinating with internal teams to ensure accurate and timely delivery.\nThe ideal candidate is organized, communicates effectively, enjoys solving problems, and can manage multiple priorities in a fast-paced environment. This is an excellent opportunity for someone who enjoys building customer relationships and contributing to a positive customer experience.\nWhat You'll Do\nProcess customer purchase orders and prepare accurate spare parts estimates and quotations.\nRespond to customer inquiries regarding pricing, parts availability, order status, and expected delivery dates.\nFollow up on outstanding estimates and orders to support sales opportunities and customer satisfaction.\nMaintain accurate customer records, order details, and case documentation in Salesforce and SL9.\nPartner with Purchasing, Warehouse, and other internal departments to coordinate order fulfillment and resolve issues.\nProcess customer returns, return material authorizations (RMAs), credits, invoices, and other service-related requests.\nMonitor open customer cases and provide timely, proactive updates.\nIdentify and escalate urgent customer needs, including production-down situations that may affect customer operations.\nAssist in resolving pricing discrepancies, shipping issues, and order delays.\nFollow established procedures and company policies while identifying opportunities to improve processes.\nSupport departmental performance goals related to customer response times, order processing accuracy, and estimate conversion.\nWhat We're Looking For\nPrevious experience in customer service, order entry, sales support, manufacturing, or spare parts coordination is preferred.\nStrong communication and customer service skills, with the ability to work effectively with customers and internal teams.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple requests, prioritize tasks, and meet deadlines.\nStrong problem-solving skills and the ability to make sound decisions within established guidelines.\nProficiency in Microsoft Office applications, particularly Excel.\nExperience with ERP and CRM systems is preferred; experience with Salesforce or SL9 is a plus.\nAbility to learn new systems, follow established procedures, and work independently with moderate supervision.\nA proactive, team-oriented approach with a commitment to providing excellent customer service.\nWhat Success Looks Like\nCustomer orders and estimates are processed accurately and in a timely manner.\nCustomers receive responsive communication and consistent updates.\nOpen cases and order fulfillment issues are followed through to resolution.\nInternal teams work together effectively to meet customer needs.\nDepartmental goals for service, efficiency, and estimate conversion are supported.\nWhy Join JBT Marel?\nJoin a team that helps food processing businesses keep their operations running. In this role, your attention to detail, customer service, and problem-solving skills will make a direct impact on customer satisfaction and business performance.\nhas context menu","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Technology","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-06T01:01:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":48,"reasons":["conf:27","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-customer-support-coordinator","json_url":"https://alion.io/job/jbt-marel-customer-support-coordinator.json","meta":{"generated_at":"2026-11-08T08:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176639},"rest":"https://alion.io/mcp/rest/get_company?id=176639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbt-marel-customer-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbt-marel-customer-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbt-marel-customer-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbt-marel-customer-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbt-marel-customer-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3846677}},{"tool":"search_jobs","arguments":{"company":"jbtmarel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3846677},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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