{"id":2576521,"url":"https://alion.io/job/jbt-marel-field-service-engineer-poultry-processing","title":"Field Service Engineer, Poultry Processing","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":39,"ghost_share":0,"stale_share":0.872,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Taichung, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17000,"period":"year","method":"role_country_seniority_unknown","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T05:12:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Field Service Engineer\nLocation: Taiwan\nAt JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.\nOur purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.\nOur values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.\nResponsibilities:\nThe Field Service Engineer (FSE) reports to Manager, Field Service (China & Korea). The FSE is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities, and will ensure:\nExcellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress\nThat his/her skills are maintained and are technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs\nQuality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome\nPriorities are set in accordance with the needs of the company and the customer\nThe customer will experience confident, emphatic and competent service from the organization\nThat in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company’s processes to ensure the right support to the customer\nThe company processes are followed consistently\nMain Tasks\nSecure a meeting with the customer upon arrival onsite and receive briefing from the customer\nPrepare and execute the work as agreed with the customer\nManage the customer experience\nIdentify sales and service opportunities\nIdentify/update/validate information of the Installed Base\nProcess hours and expenses\nTechnical reporting\nKeep stakeholders informed and updated\nInform the Customer Support about arrival time if outside of expected window\nConfirm reception of a work order to the resource planner\nUpdates Customer Support and customers on progress of the work.\nDebrief customer on work done and performance of the machine\nReport on quality issues and non-conformity (NCR)\nOther duties assigned as required by the business\nSkills And Abilities\nKnowledge of principles and processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction\nAbility to execute agreed tasks and deadlines against performance criteria (KPI)\nResult orientation, ability to follow through and respect deadlines\nCustomer face-to-face interaction skills and commercial service skills\nSocial perceptiveness\nTechnical competence in an engineering discipline\nComputer literate\nGood grammar and communication skills\nEducation, Knowledge, And Experience\nDegree in Mechanical, Electrical and/or Software engineering, preferably from a technical college, or similar knowledge level\nStrong knowledge of mechanical. Electrical knowledge is preferred\nTechnical college degree preferred\nNative Chinese Speaker, Good command of English or Korea\nRecognized product training on food processing equipment preferred\nStrong communicator with analytical skill and the ability to work under pressure\nExperience in field service in an equipment/software manufacturing environment preferred\nCommitment to Global Safety\n Commitment to global safety by acting safely in all circumstances and respect internal rules and actively contribute to the delivery of the corporate safety policy and guidance to ensure JBT Marel is safe place to work.\nWhy work at JBT Marel\nWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.\nWe foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.\nWe encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!\nCommitment To Diversity\nDiversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.\nEqual Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time.","description_format":"text","description_chars":5594,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Meat & Poultry","Food Technology","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-15T00:20:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-field-service-engineer-poultry-processing","json_url":"https://alion.io/job/jbt-marel-field-service-engineer-poultry-processing.json","meta":{"generated_at":"2026-10-15T06:37:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176639},"rest":"https://alion.io/mcp/rest/get_company?id=176639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbt-marel-field-service-engineer-poultry-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbt-marel-field-service-engineer-poultry-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbt-marel-field-service-engineer-poultry-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbt-marel-field-service-engineer-poultry-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbt-marel-field-service-engineer-poultry-processing"}]}