{"id":2134208,"url":"https://alion.io/job/jbt-marel-lead-coordinator-customer-support","title":"Lead Coordinator, Customer Support","company":{"id":176639,"name":"JBT Marel","domain":"jbtmarel.com","url":"https://alion.io/company/jbt-marel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":38,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T01:32:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T02:42:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About The Job\nAt JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.\nOur purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.\nOur values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.\nJob Description Summary\nProvides spare parts support across multiple channels, independently processing standard orders, quotations, contracts and inquiries on time and within service levels. Processes transactional exceptions by applying defined rules and seeking approvals where required; escalates complex issues appropriately.\nMaintains and updates records of spare parts transactions in ERP/inventory systems, ensuring data quality, traceability, and correct documentation.\nCommunicates proactively with customers to confirm requirements, provide status updates, set expectations on lead times/availability, and prevent rework.\nCoordinates with internal teams (logistics, warehouse, planning, procurement, service, sales) to remove blockers and ensure timely order fulfillment.\nSupports routine reporting (e.g., open orders/returns, backorders, expedite lists) and provides case summaries or follow-ups as directed.\nSupports inventory control activities, including cycle counting and stock reconciliation, and flags data issues such as obsolete codes or substitutions to relevant owners.\nParticipates in continuous improvement activities, suggesting updates to templates, item master data, and process steps to improve accuracy and cycle time.\nParticipates in training programs to develop technical and customer service skills. Shares practical tips and know-how with junior colleagues and assists with routine questions, supporting peer learning.\nEnsures compliance with company policies, quality standards, and regulatory requirements.\nMaintains a customer-focused approach balancing responsiveness with accuracy and commercial rules.\nKey Responsibilities\nSpare Parts & Service OrdersHandle all spare parts orders in Vietnam\nCoordinate service orders and follow up with customers and internal teams\nEnsure correct parts identification, pricing, and timely order processing\nHandle spare parts import customs processes, ensuring compliance with local regulations\n\nCustomer Communication & SupportAct as the primary contact for customers on spare parts and service-related requests\nCommunicate with customers in local language (Vietnamese), which is strongly preferred and often required\nSupport CCM / Service Sales by responding to customer inquiries and providing necessary information\nProviding quotations, contracts, order status, and customer updates\nHelp coordinate service schedules and follow-up actions\n\nOffice & Administrative SupportSupport office administrative work (documentation, filing, coordination, etc.)\nProvide finance support, such as: Coordinating invoices and payment documents\nSupporting internal reporting and cost tracking related to spare parts and service\n\nWhy work at JBT Marel\nWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.\nWe foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.\nWe encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!\nCommitment To Diversity\nDiversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.\nEqual Opportunity Employment\nJBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"All levels","optional":true}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Manufacturing","Natural Resources"],"lifecycle":[{"event":"open","at":"2026-10-09T01:32:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/jbt-marel-lead-coordinator-customer-support","json_url":"https://alion.io/job/jbt-marel-lead-coordinator-customer-support.json","meta":{"generated_at":"2026-10-14T16:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176639},"rest":"https://alion.io/mcp/rest/get_company?id=176639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjbt-marel-lead-coordinator-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjbt-marel-lead-coordinator-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjbt-marel-lead-coordinator-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jbt-marel-lead-coordinator-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjbt-marel-lead-coordinator-customer-support"}]}