{"id":2483908,"url":"https://alion.io/job/jda-tsg-senior-operations-manager-cpaea","title":"Senior Operations Manager, CPA/EA","company":{"id":3864183,"name":"JDA TSG","domain":"jdatsg.com","url":"https://alion.io/company/jda-tsg","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-13T23:45:11Z","employer_posted_date":null,"last_verified_at":"2026-10-13T23:45:11Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"This a Full Remote job, the offer is available from: United States\nOverview:\nJDA TSG is seeking full-time Senior Operations Managers to champion operational excellence and support a high-performing remote team. In this role, you will lead a group of seasonal managers, ensure strong service delivery results, and provide essential support through administrative oversight, operational coordination, and ad hoc initiatives. This strategic, year-round position emphasizes consistent leadership, talent development, and ongoing organizational improvement. If you have 3+ years of leadership experience in an operations/customer success/tax services environment, including 2-4 years managing other managers/leads, and are looking for a full-time, work-from-home opportunity, we encourage you to apply!\nWhat You Will Do:\nProvide effective leadership and direction to a team of remote Seasonal Managers across varying shifts and functional areas.\nServe as a point of escalation and alignment for seasonal leadership, ensuring program compliance and consistent policy execution.\nPromote a high-performance culture through regular feedback, accountability, and recognition.\nSupport workforce planning, readiness, and performance initiatives throughout pre-season, peak, and post-season cycles.\nConduct regular coaching, mentoring, and performance reviews with seasonal leadership.\nMonitor daily and weekly metrics, including KPIs related to NPS, Quality of Service, timecard compliance, system use, and productivity.\n\nMaintain oversight of timekeeping, payroll reconciliation, and attendance reporting processes.\nCollaborate cross-functionally to support escalations, policy rollouts, systems issues, and training implementation.\n\nFulfill administrative responsibilities, includingteam documentation, schedule tracking, meeting facilitation, and internal reporting.\nComplete ad hoc assignments related to strategic initiatives, special projects, and leadership priorities as needed.\nAct as a key contributor to the culture, efficiency, and long-term success of the Tax Services Group.\nWho You Are:\n3+ years of leadership experience in an operations, customer success, or tax services environment, including 2-4 years managing other managers or team leads.\n\nStrong knowledge of seasonal business operations, workforce planning, or client service environment.\nDemonstrated experience working in a remote environment with diverse, distributed teams.\nPreferred Active Enrolled Agent (EA) or CPA certification.\nProven ability to analyze operational metrics and lead performance improvement initiatives.\nStrong understanding of timekeeping systems, compliance processes, and workforce planning.\nExcellent communication skills, with a track record of cross-functional collaboration and stakeholder alignment.\n\nStrong organizational skills, with the ability to manage multiple priorities, systems, and deadlines.\n\nProficiency inMicrosoft 365, Slack, professional tax software, and workforce management tools.\nA dedicated workspace with a hardwired Ethernet connection (No Wi-Fi or Satellite internet).\nWhat We Offer:\nFull-time, year-round W2 employment\n\nRemote flexibility with a collaborative leadership culture\n\nAnnual performance-based incentives and bonus eligibility\n\nBenefits including 401(k) with match, medical, dental, vision, and paid time off\n\nGrowth opportunities within JDA TSG\n\nPosted Salary Range:\nUSD $90,000.00 - 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