{"id":4027668,"url":"https://alion.io/job/jeeves-customer-success-associate-2","title":"Customer Success Associate","company":{"id":1070,"name":"Jeeves","domain":"tryjeeves.com","url":"https://alion.io/company/jeeves","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":68,"ghost_share":0.279,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Zendesk","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2023-10-06T18:31:43Z","employer_posted_date":"2023-10-06","last_verified_at":"2026-11-11T08:06:03Z","board_verified":true,"closed_at":null,"days_open":1131,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1131},"description":"We are in need of a motivated Customer Success Associate to support the global CS Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth. As a remote-first, global organization Jeeves is committed to building a team as diverse as the companies we serve.\nLocation: This role is based out in Sao Paulo, Brazil and as a hybrid opportunity, is required to come into our office location on a flexible schedule. #LI-HYBRID\nCustomer Success Associate\nJob Responsibilities:\nProvide Best in Class Support to our global portfolio\nDedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible\nManage and raise tickets with usage of Zendesk, Hubspot, Linear\nIncentive Spend increase to existing companies (Portfolio management)\nDocument processes and improvements to the internal team\nRequirements:\n2+ years of experience in support roles\nMandatory - fluent in Portuguese and English, Spanish is a plus\nPreferable experience in Zendesk Platform /Hubspot\nAdvanced communication skills (written and spoken)\nCurious about the details on how the business operates\nSelf-starter, proactive and highly motivated\nTeam player and very hands on\nAgile and able to pivot quickly with the changing environment","description_format":"text","description_chars":1447,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-11-10T17:30:58Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.164,"p_room":0.28,"age_days":1131,"expected_fill_days":112,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/jeeves-customer-success-associate-2","json_url":"https://alion.io/job/jeeves-customer-success-associate-2.json","meta":{"generated_at":"2026-11-11T08:45:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1070},"rest":"https://alion.io/mcp/rest/get_company?id=1070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjeeves-customer-success-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjeeves-customer-success-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjeeves-customer-success-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jeeves-customer-success-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjeeves-customer-success-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027668}},{"tool":"search_jobs","arguments":{"company":"tryjeeves.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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