Senior Designer

Jeeves has grown fast, and our core product - cards, cross-border payments, and spend management - now serves thousands of businesses across three continents. That growth has outpaced the consistency and craft of our core user experience. We’re hiring a Senior Product Designer to change that: to raise the bar on quality, coherence, and usability across the flows our customers touch every day.

You’ll own design for our core product surfaces end to end - from discovery and research through shipped, measured outcomes - working directly with product leadership, PMs, and engineers. You’ll be the voice of the customer in a payments platform with real complexity: multiple currencies, multiple countries, and finance teams who depend on us to get it right. Our Design team’s mission is to provide a voice of empathy and develop the most engaging user experiences within the Jeeves product, and this role is at the center of that mission.

This is a hands-on senior IC role, not a management position. You’ll operate with high autonomy inside a globally distributed team - we’re looking for someone who moves work forward independently, not someone who needs a design manager to set direction. Jeeves is an AI-forward company, and we expect our designers to work that way too: using AI tools daily to explore more directions, prototype earlier, and synthesize research faster - and helping define what AI-assisted design looks like at Jeeves.

Location: This role is a full-time remote position. #LI-REMOTE

What You’ll Do:

• Product Design

  • Design across the full Jeeves platform, from mobile to desktop, with a focus on our core card, payments, and spend management flows

  • Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes

  • Elevate the craft and consistency of the core product experience - identify UX debt and drive a plan to pay it down

  • Promote the product vision through design exploration, documentation, and presentations to leadership

  • Use AI tools throughout your workflow - generative exploration, AI prototyping, and LLM-assisted copy and documentation - to test more directions faster without sacrificing craft

  • Apply payments and fintech domain expertise to design for real-world financial complexity, including AI-powered product experiences within Jeeves (intelligent expense review, automation, insights)

  Design Systems

  • Use and extend Jeeves’s existing design system and standards

  • Identify gaps and inconsistencies across product surfaces - using AI tooling to audit at scale - and drive systematic fixes

  • Establish design principles and patterns that other designers and engineers can build on, including patterns for AI-driven features (confidence, explainability, human review)

  Research & Validation

  • Plan and run your own research - including personally recruiting participants when needed

  • Use AI to accelerate research synthesis and analysis - while keeping human judgment on what customers actually need

  • Validate design decisions with customers before and after shipping

  • Advocate the customer perspective across Jeeves, grounded in evidence

  Cross-Functional Collaboration

  • Partner daily with product managers, engineers, UX researchers, and product marketers

  • Create and collaborate on the product vision with core product leadership, reporting directly into it

  • Influence design practices and team operations within a distributed, global team - including how the design team adopts AI in its workflows

  • Participate in cross-functional interviews and help raise the design bar in hiring

Minimum Requirements:

• 5+ years of professional product design experience, with senior-level scope on multiple high-impact projects you were directly responsible for

• Experience designing for fintech, payments, or financial services products

• A portfolio demonstrating end-to-end ownership: problem framing, exploration, shipped outcomes - not just final screens

• Demonstrated ability to drive projects forward independently in ambiguous environments, without heavy direction

• Working fluency with AI tools in your design process - demonstrated by how you actually use them today for exploration, prototyping, research synthesis, or documentation (be ready to show this, not just name tools)

• Experience working within and improving design systems at scale

• Hands-on research experience, including recruiting your own participants and synthesizing findings into design decisions

• Track record of close collaboration with PM and Engineering through to shipped product

• Professional working proficiency in English

Preferred Qualifications:

• Deep knowledge of the payments ecosystem - networks, issuers, partners, and how platforms like Jeeves differentiate within it

• Experience designing for B2B or finance-team users (controllers, CFOs, ops teams)

• Experience designing AI-powered product experiences - copilots, agents, or intelligent automation - especially patterns for trust, explainability, and human oversight in financial products

• Experience working in a globally distributed product organization across time zones

• Experience mentoring other designers or shaping design team practices

• Native or professional English and Spanish, Portuguese ability preferred