{"id":3649222,"url":"https://alion.io/job/jeffco-child-support-specialist-intake","title":"Child Support Specialist - Intake","company":{"id":1788056,"name":"Jefferson County, Colorado","domain":"jeffco.us","url":"https://alion.io/company/jeffco-us","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Golden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T23:42:37Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T16:14:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Posting Closes at 11:59PM on:\n11/10/26Division:\nCommunity Assistance DivisionManagement Level:\nIndividual ContributorScheduled Weekly Hours:\n40Benefit Eligibility:\nThis position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.Description:\nJOB DESCRIPTION SUMMARY:\nThe Child Support Specialist serves as the critical contact in the facilitation of successful outcomes for children’s financial well-being. The Child Support Specialist utilizes analytical reasoning to initiate, establish, modify, enforce and collect child support obligations by making informed decisions ensuring timely and accurate case management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence; conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations, policies and procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcement efforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technical expertise and empathetic customer service the specialist ensures families receive prompt, accurate case processing while connecting them with appropriate resources and supporting their efforts in building stronger futures for their children.\nThe Child Support Specialist operates in one of the following areas of service:\nFinancial\nIntake\nEstablishment\nEnforcement\nModification\nSCHEDULE:\nThis position generally operates on either a four-day work week (Monday-Thursday), or a five-day work week (Monday-Friday). This position is hybrid, with some in-office work, as required due to trainings and/or staff meetings. Please note during training, all work will be required to be completed in-office. Flexible schedule and remote work eligibility will be determined by supervisor based on work performance.\nCOMPENSATION:\nHiring Range: $26.00 - $28.00 USD Hourly\nCompensation will be determined based on education, experience, and skills.\nBENEFITS:\nJefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement and more. For more information, click here for our Total Rewards summary.\nESSENTIAL DUTIES:\nThe Child Support Specialist is responsible for:\nAdheres to strict confidentiality policies and appropriate release of information.\nEnsures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program.\nAdheres to departmental policies and procedures and customer service standards.\nProvides proactive and consistent customer service to customers or their legal representatives by providing information on the Child Support Services Program, case specific details and case status; utilizing interviewing and de-escalation techniques to address customer concerns; and identifying potential barriers to payment to ensure that each customer has enough information and resources required to make life altering decisions affecting their family.\nMaintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts and locates; reviewing calendar reminders and working dashboards to ensure cases are monitored closely and comply with state and federal timeframes.\nCollaborates with other county, state, tribal and international agencies by applying knowledge of state and federal rules and regulations to initiate and maintain necessary child support services for parents who do not live within Jefferson County.\nResearch, records, interprets, and analyzes complicated legal documents to determine appropriate course of action to effectively secure accurate child support payments using the most efficient means possible.\nPerforms discretional decision making by determining optimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtain appropriate outcomes for customers.\nUpdates, monitors and maintains the Automated Child Support Enforcement System (ACSES) and electronic document management system. Maintains written chronological history of work performed, contacts made, remedies utilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case.\nResearches and investigates crucial locate and asset information for parties through several resources and tools to ensure continuity of critical child support services for families.\nProvides resources and collaborates with partner agencies. Makes referrals to various community outreach programs including workforce development for employment and education options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.\nProvides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing. Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders.\nImplements performance enhancements and new processes. Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency. Assists in developing workflow processes and procedures. Attends collaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal, state and county metrics.\nIncreases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information.\nIntake: Reviews child support applications and public assistance program referrals, extracts information required for case creation from multiple databases. Research and reviews existing court and child support cases for the related parties. Monitors application due dates and maintains record of pending applications to finalize case initiation within State and Federally mandated time frames. Creates electronic case files. Interprets and enters court order information in database. Generates initial case paperwork. Prepares legal documents for filing with courts; performs conferral with both parties prior to filing motions; monitors for outcomes and updates database with new order information. Communicates with members of the public seeking information on child support services and with child support applicants; provides descriptions of the services offered by the program and guidance through the application process.\nQUALIFICATIONS:\nResearch shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.\nMinimum Qualifications:\nEducation: High School Diploma or equivalent certificate.\nExperience: Three (3) years of work-related experience in comprehensive case management and a high-volume customer service position or working with a complex computer system. \nAn equivalent combination of education and experience may be considered, except where specific qualifications are required for the position. \n\nPreferred Knowledge, Skills and Abilities:\nWork experience in Child Support Services.\nBilingual in Spanish a plus but not necessary. \nAbility to navigate family circumstances while serving the best interest of the child(ren). \nAbility to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department. \nHigh level organizational and time management skills and thrives with strict deadlines. \nStrong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience. \nAble to learn more than one complex computer system and is patient in the learning process. \n\nADDITIONAL REQUIREMENTS:\nDriver’s License: Positions that require driving on County business in either a county or personal vehicle require a valid Colorado’s driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.\nPre-Employment Screening: Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.\nAccommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact . This contact is for accommodation requests only and cannot provide application status updates.\nAPPLICATION:\nApply Now! Jefferson County Colorado Career Opportunities\nWe encourage all qualified applicants to apply!\nPlease submit your online application by 11:59PM on the posted closing date.\nA resume and cover letter are welcome and encourage but do not replace the information asked for in the application. Please complete all required sections of the application.\nYou may remove or hide age-related information from your application materials, such as your age, date of birth, or school attendance and graduation dates. You will not be penalized for removing this information.\nWe will review applications to make sure applicants meet the minimum qualifications listed in the job posting. If you are selected to move forward, the hiring team will contact you.\nYou can check your application status by logging into your candidate portal.\nFor more information about the hiring process, visit: https://www.jeffco.us/1860/FAQs\nQuestions? 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